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Can’t buy add ons?!?!

Allykat1
Visitor

‎14-08-2022 08:53 PM

D8EBF128-5DE9-4C66-9B98-C8F4D02603A1.png

I keep getting this error msg when I try to buy add ons?! I have credit but it’s not giving me the option to buy the data. Please help  

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-08-2022 09:19 PM

@Allykat1  Try clearing your browser history and cookies and the device cache if you can. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎14-08-2022 09:24 PM

@Allykat1 : Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP