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Unrenewed pack

eeUser00
Visitor

Hi,

I'm on pay as you go for over 5 years, with the same promotional pack during all that time. This month, I've topped up as I got the 'your pack is ending' text, but the pack has still not renewed two days after it's due date. Why is that?

1 REPLY 1
Christopher_G
EE Community Support Team

HI @eeUser00

 

Which pack do you  have? Have you tried restarting your device?

 

Chris