sim

[bones3]

Hello,can I get a new pay as you go sim card and keep my old number

[Ali_A · Accepted solution]

Hi @bones3 

Are you looking for a replacement SIM card for your existing number that you already have with us? If so, you'll automatically keep your existing number when ordering the replacement SIM card. 

Please call customer service where a member of the team can order a replacement SIM card for you.
Contact Us | Help & Support - EE 

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM free of charge straight away. 
EE Store Finder | How to find your nearest EE store | EE

Ali

[XRaySpeX]

Why do you need 1?

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.