EE app

Tada015 · ‎14-02-2026

EE app has.been unavailable to check balance and top up for over a month, when is this going to be fixed?

Michael_D · ‎14-02-2026

Further to the advice from @XRaySpeX about other ways to check your balance and top up, if you have been having trouble with the app for so long, it is worth trying to uninstall and reinstall the app to see if that lets you login.

You can also try to login through the EE website to see if you can access your account.

If you still aren't able to get into the app, or cannot login online either, I'd recommend calling our tech guides so they can check your account set up and help to get it working for you.

Michael

View solution in original post

XRaySpeX · ‎14-02-2026

@Tada015 :

Text BAL to 150.
Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Michael_D · ‎14-02-2026

Hi @Tada015

Further to the advice from @XRaySpeX about other ways to check your balance and top up, if you have been having trouble with the app for so long, it is worth trying to uninstall and reinstall the app to see if that lets you login.

You can also try to login through the EE website to see if you can access your account.

If you still aren't able to get into the app, or cannot login online either, I'd recommend calling our tech guides so they can check your account set up and help to get it working for you.

Michael