If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
When logging on this morning I was advised that I need to have the mobile with me (I have ?2 connections left) for a security system, I think.That will be fine but in the future I will not have the mobile with me when trying to top up or place an add...
Hello, I have a similar issue. I haven't used my telephone number for quite some time because I was abroad. I want to keep my number and tried to top up but with no success. My account has been deactivated. Is there a way to keep my current mobile nu...
Help dealing with customer service and retrieving a number please.My husband and I moved to Pay As You Go contracts as we are on extended working leave in NZ. Someone at EE made a massive mistake and cancelled my husbands account instead which also c...
Hi the EE app is down and I need to choose a package to top up my pay as you go sim as I have ran out I try logging in on to the website and it still does not let me log in I’ve topped up the voucher so I got the credit I need to choose the package o...
Hello! My account has recently been closed due to not using the number for 6 months, I'm currently not in the UK but wish to keep the number and account open for when I return, how am I able to re open the account whilst I'm still away? Thanks:)
Hello, I have £30 on my EE account, but I’m unable to purchase the £30 package. Also, my credit card is not being saved for future payments. Could you please assist me with this issue? Could the card rejection be caused by having less than £30 in my ...
Hello, all.I've made a few attempts to have a direct contact to EE staffs but it didn't work so I am leaving my enquiries down below.I paid my 3rd time payment last Saturday, which I paid in advance (it is meant to be the 17th of every month), and EE...
Can’t pay on pay as you go / top up on the app doesn’t work. can anyone give me guidance
I have a 10 pound subscription pack currently and I have topped up 10 pounds twice now bit it adds on to my current credit but it won't top up for my subscription. I get a message saying top up through EE app or call 150 and if I try to do both, it j...
