Stolen Phone lost Pay and go Number

[Jamieoneill]

Dear EE Customer Service,

I am currently abroad and have unfortunately lost my EE SIM card. As a result, I am unable to access my account because I cannot complete the two-factor authentication required to log in.

Additionally, I’m unable to call EE customer service from my current location, and I have not been able to find a way to contact support via live chat to request a replacement SIM.

Could you please advise on how I can regain access to my account and arrange for a replacement SIM card?

Thank you for your assistance.

Kind regards,
Jamie O'Neill

[XRaySpeX]

There's no Live Chat for PAYG. 

You need to phone CS (this isn't it) to report loss. They will block it and send replacement SIM to your UK home address. 

[Jamieoneill]

I don't have a UK address that's the problem, I need the number for whatssap and al the 2fa. 

Thank you for the helpful solution but I don't know what all that means

"ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP"

[XRaySpeX]

Ignore it. It's no concern of yours.

Even if you could phone CS they would never send a SIM overseas.