Stolen Phone lost Pay and go Number

[JamieOn]

Dear EE Customer Service,

I am currently abroad and have unfortunately lost my EE SIM card. As a result, I am unable to access my account because I cannot complete the two-factor authentication required to log in.

Additionally, I’m unable to call EE customer service from my current location, and I have not been able to find a way to contact support via live chat to request a replacement SIM.

Could you please advise on how I can regain access to my account and arrange for a replacement SIM card?

Thank you for your assistance.

Kind regards,
Jamie 

[mod edit: removed personal details from the community and updated username ]

[JamieOn]

Hey I am a broard I cannot get in contact to order a new sim theirs no online chat support. Can you help?

[XRaySpeX · Accepted solution]

There's no Live Chat for PAYG. 

You need to phone CS (this isn't it) to report loss. They will block it and send replacement SIM to your UK home address. 

[JamieOn]

I don't have a UK address that's the problem, I need the number for whatssap and al the 2fa. 

Thank you for the helpful solution but I don't know what all that means

"ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP"

[XRaySpeX]

Ignore it. It's no concern of yours.

Even if you could phone CS they would never send a SIM overseas.

[Leanne_T]

Morning @JamieOn 

Thanks for coming to the community. 

As @XRaySpeX has advised you would need to call us to get the SIM blocked and a new SIM sent to a UK address. I'm sorry we are unable to send SIM card's to a non UK address. 

Full details can be found in our How Do I Swap My SIM or Get a New SIM? page. 

Leanne.

[ee_user14]

---

@JamieOn wrote:

I am currently abroad and have unfortunately lost my EE SIM card

---

I'm curious, but how did you lose your SIM abroad?

[Schockwave]

@ee_user14 , the OP probably took the SIM card out of his phone in order to use one from the country he is in, I suspect, but I do agree, how can you lose the SIM card if you do not take it out of the device, unless he also lost his phone or had it stolen.

[JamieOn]

My phone was stolen

[Schockwave]

@JamieOn , have you reported it, to get it blacklisted, so that no one can use your phone or SIM card?

Once that is done, EE can send you a replacement SIM card to your home address in the UK, which you will have registered with EE.