Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Why am I only getting a dial tone?

HelloI have a PAYG SIM. I rarely use it but I keep it alive by making a chargeable call every 6 months.I have definitely made a chargeable call in the last 6 months (just); I have credit, I am receiving calls and text messages to the number BUT whene...

Resolved! Data ending early

If monthly data runs out a week early and you top up will you get the purchased data in a week, not now?

Resolved! Error keeps occurring whenever im trying to add a pack

An error keeps occurring when trying to add a pack.

Resolved! Chatbot not working

I have been trying to purchase the 120gb pay as you go pack from the chatbot, but after replying with “YES” it just stops and presents all the other packs again and again

PayPal top up

Hi, I topped up using PayPal to pay my datapack. PayPal said they sent the money to EE PIN but when I call 150 to check my balance they said I have £0. Can someone help me. thanks.

Resolved! How to remove a debit card

I can't find where to change or remove a debit card that has expired. All I seem to be doing is going round in circles

Cant buy a pack

Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and...

Resolved! Re: How can I speak to someone from EE

Hi I’ve just bought a pack for 21 pound and I will like to confirm is the unlimited data and would I be able to put it on so it will come out my bank every month Thankyou

Resolved! top up failed

hi in the app I go through the top up credit procedure add card details then go to bank app to confirm switch back to EE app which then I have to refresh and it fails the transaction any help on this would be great

Resolved! Balance and charges

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. What are you going to do about this and my lost cr...