Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

block phone

Want to block my phone from being used

Resolved! I've paid. Now provide my service.

I paid £10.00 for a phone top-up over an hour ago. When will my service be resumed?

Help, Pay as You Go Switch Cannot Happen Abroad??

hi there I am having a real problem and I cannot get through to anyone about it. I switched at the beginning of September from a pay monthly with you to a pay as you go. I had the entire conversation via your chat service on my ee app. on September 7...

Top-up refund

Hello,I have been using ee sim card while I was in UK, but after I came back from my home country to UK after summer vacation, my sim card was deactivated. I didn't knew that it was deactivated, while they already took my money for this month which w...

Resolved! pay as you go data

what are my options for getting data on pay as you go, i have seen a ee data sim for 30days 200mb for 1pound, i do not need much data ,is that my best option ,my phone can take two sims,

Resolved! What Counts as Activity on an EE SIM?

I only use my EE SIM abroad for 2-step verification texts. It has never been used in the UK. It was deactivated, so I couldn’t receive any texts, but after a top-up it worked again.I want to know two thingsWhat counts as activity on an EE SIM? For in...

Resolved! 1117

Is this text real? I wasn't sure if 1117 was a legitimate ee number.Busy spell coming up? Social life off the charts? We've got you covered. Get 3 days of unlimited data, minutes and texts. All for only £3.You can renew this as many times as you like...

Contacting EE whilst abroad

Is there a live chat function to speak to EE, rather than having to call on 150?I’ve recently changed to a pay as go go contract because I am travelling for a year. I’ve read that live chat function isn’t an option for PAYG customers - is that right?...

Resolved! Short Term Add On

I am a very low useer on a stright payg account, using my phone few a very few calls and texts only.. I have £15 credit. Is there any way I can add on a small amount of data for a few days use, say 5 days, as a one off payment. Can this be done and ...

Resolved! Roaming

Arrived in Italy text ROAMING to 150 does not deliver. No option to add on roaming in my account. I only want the 7 day £10 option but cannot do it and can’t phone re as the phone doesn’t work in Italy!! 廊