If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I used to have an EE PAYG mobile SIM that I used for business related calls - I very rarely ever topped it up as they were generally all incoming calls.Ridiculously, I forgot to top it up when I went out of the country for six months, and now I'm hom...
Although previously when I topped up my account to £20, my SIM local pack would automatically renew, when my plan ended on December 8, it did not automatically renew despite having the credit. When texting BALANCE to 150, it confirms that my current ...
Hi all, I am moving to Australia for a year and will be setting up an Australian E sim but want to keep my UK number and was planning on switching to a Pay as You go. I’m currently on a Sim only contract which I had assumed only ran month to month, b...
Every time I try and use my credit to buy a data package I get an error. It doesn't let me buy data and I'm so frustrated because I've been in so many situations where I need data to contact people but have 0 ... I've attached a screenshot of the err...
Hi,EE have cancelled my number that I have had for over 25 years even though it still had a fair amount of credit on it and I am so upset. I know it’s only a number but it’s an important one that my elderly parents are familiar with.it’s happened to ...
On the app when I go to the top up sections it shows that I can set up reoccurring top ups and save 10%. I’ve had reoccurring top ups set up for months and have been charged the full price for my data every time. How do I save the 10% that the apps s...
My balance is 35 bounds and I’m waited for one day and till now the data is not working so how much should I pay more than that is that normal??!!!!
Hi, I am writing to check if my phone number is still active after being inactive for some time. I purchased the SIM card in 2021, but I haven’t used it since 2023. Therefore, I was wondering if this number will still be functional when I return to t...
I have two accounts with EE. Both of them are Pay as you go.The older one seems to have a problem. I cannot top up my telephone number. I have tried for week:"We're not able to accept payments to that number. Please try again." I have tried to top up...
Hello, I usually have an automatic payment each month for £10 for minutes, texts and data. However I have ran out minutes and wanted to add extra. When I first tried I got a message saying my balance was £492, I added £5 which took my balance to £497...
