Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pack renewal

I am having this issue. I had enough credit for it to renew but it is saying I need to add credit. If I buy the pack will it affect all my accumulated data/boosts please? Thanks

Resolved! Topped up last night, but plan did not continue today.

On PAYG data pack, due to renew today, topped up last night, but no renewal has happened. Currently showing 0MB data available as has been the case all day, which is rather inconvenient. Can't find anything useful in account settings, the online supp...

I was denied a plan and my account was debited! I want a refund before 7 to 10 d

Hello I want a £15 pack and it says I will get 15% off on pay as you go can you

Cant txt 150

I'm in uk and have had pay as you go for a good few years always top up and have £15 pack a month for some reason last couple of months I can't txt 150 so have to call to top up and cant add my free boost??? Can txt everyone else fine.

Credit versus allowances

The customer service agent tells me that they get a lot of calls from customers who are worried that they can't make calls because they receive a message that they have a zero balance. Well of course they do because they have a pack. Sort it out to ...

ncel my sim

Ca

Something strange

I bought a SIM card for £10 on special offer. The card included 500 minutes, unlimited SMS, and was supposed to have 20 GB of data. Upon activation, I received an SMS about all of the above, but for some reason there was 8 GB of data instead of 20. B...

Resolved! How do I get Unlimited Data on Pay as You Go

I have my phone on a contract and then have a Pay as You Go for my 18 year old. He's data-hungry and the bundle I get him just doesn't suffice. I looked at the subscription packs and strangely there doesn't seem to be an Unlimited Data option. It see...

Resolved! PAYG as a 2nd SIM for call to be forwarded to

Hi,Quick question, hopefully.I have a member of staff who receives a 0345 number to his O2 mobile phone (the number is forwarded from a telephony company who provide the 0345 number).The staff member is in contract but has awful reception on O2, so m...