Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Cannot Subscribe for 20Pack

Hello, I have £20 credits in my account but cannot subscribe for the 20 Prepaid pack. This issue only happened two days ago when trying to renew. This is the first time having this issue and have been using the same method for over a year.

Refund

I phoned an advisor earlier today to get £30 refund as I’m changing from pay as you go to a contract, all went through okay and should get the money within 72 hrs, advisor very helpful throughout the call. but I logged into my account and the £30 is ...

Resolved! Packs clarification (again...)?

Please excuse me if these are really dumb questions, but....1. I now live outside the UK, so haven't used my EE mobile much for a couple of years - except as required keep my number active. I'm returning for a visit shortly, and want to add a 'Pa...

Resolved! Subscription Pack Did Not Renew.

My PAYG subscription pack did not renew. I have the credit showing when I text either AL or BA. However, on the EE site, it says that I have a subscription pack waiting to renew but need to top-up.I have also texted NOW and it also says top-up credit...

Hi

I don’t know how my daughter’s old number need remove number because daughter’s SIM card not use not anymore she got new SIM card need put top up but won’t remove old number for set up account number for mobile please let me know thanks you

Resolved! Suspended account

I have set this phone up for my dad as emergency no. As he land line sometime goes down. It has been suspended i didn't realise as I just topped it up today for him thinking that was why I couldn't call him. How do I get it unsuspended?

Resolved! I want to change my pay as you go ee sim

I want to contact with ee unlimited data minute and text ?

add a mobile pay as you go plan

How the heck do I add a prepaid plan to my mobile phone, I have a sim already & I have topped up so there is credit there, but there is no plan? the website is not user friendly at all.

Resolved! I would like to know why I am paying so muc

Top-up not credited to my ee account

I top-up 10£ to my sim account using my debit card but not credited and the balance is still 0 and the worst is when i check my debit card accnt. they charge me two times (20£).. what can i do