Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Worse App and Service Ever

This is by far the worse Service ive been with. Ive stopped topping up my PAYG sim due to crisis problems and mental health, I received a message I need to topup otherwise my number will be recycled... yet I have everything linked to this number, ema...

Resolved! Re-activate pay-as-you-go Mobile Data SIM

We bought a prepaid SIM in 2024 when we spent 3 weeks in Scotland. This year we are coming back and I was wondering if I can reactivate my SIM in any way, or if we need to get back to a store. I fear I have no papers on the deal, only the SIM with a ...

Resolved! PAYG calls barred and no sms being received

Hello,I am a PAYG customer, used to have a contract with EE. I am abroad for periods of a time. I regularly top up my phone. I am unable to send/receive any SMS or make calls from my phone. When trying to call, I receive a ‘calls are barred’ message....

Resolved! Tecnical problem

Hi am in big trouble.Currently in Argentina trying to keep my uk number active by making a phonecall or text but it doesn't work. I have 10£ and get the text from ee with welcome to Argentina ect but I can't connect.Any ideas how to fix that?Many th...

Resolved! Top-up request

Can you top up for me on my number for 25£? [Mod edit: Title added]

Unable to make calls and receive texts on new EE sim

Anyone know why I've purchased a new phone n ee sim card.Ive topped it up but it won't let me make calls? I can recieve calls but can't recieve texts or make calls n send texts

Resolved! Credit non access

I have £36.37 in Credit but EE wont let me move it for texts or calls etc. It just sits there. Has done for a few years. Pointless if I can't use it or transfer it....

Resolved! payg time limit

what is the limit for not using the phone, the last service provider i was with it rarely got used but the price increase was more than i wanted to pay. last year from september 1st to december 30th used 3 times. a text in sept and in december a text...

Resolved! Top up

I am in a place where I don't have connection to top up or use data or any outbound activity. Meanwhile I have recieved this message that If I don't top up within 20 days my number will get deactivated. Now, I aked a friend of mine to top me up but h...

Resolved! double billed for payg

hi guys i got double billed for my 10 pound pack last month seems my renewal card got billed along with my expired card EE have dragged their heels on refunding 1 of the payments and trying to get help either online or on phone is terrible so would i...