Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top-Up problem

Hi,I'm new to EE and already I have learned just how inadequate, obfuscating and generally user-unfriendly your customer service is. Honestly the worst I have ever had to deal with.Here's the issue: I tried to top-up using the App and online. The app...

Account closed whilst i am abroad, no way of contacting EE, URGENT Help needed

Customer of 10+ years. Travelling Asia for 6 months - Changed my pay monthy to PAYG to keep number and allow me to restart a contract when i return to UK. Was told to top up every 3 months to keep active. Phone broke last week, tried to get SMS throu...

Resolved! SIM stuck on "emergency calls only", cant receive texts

My EE sim (T-mobile actually) that i have had since around 2013 has suddenly stopped working in the last month or so (was working early-mid November as I've received calls/texts, so its cant be deactivated due to inactivity - i believe that's 6 month...

why is my prepaid £30 SIM showing no credit?

I purchased a £30 physical SIM card upon arrival at Heathrow on Tuesday. My PAYG account did not show credit. I called helpline and was given 3 days free unlimited credit. As of today I cannot see any credit on my account and it is due to expire tomo...

Resolved! I need to know how to link a PAYG mobile sim to my landline broadband account?

I have an EE main account for my landline and broadband. I also have a PAYG mobile sim which is in a gate entry system and I want to link it to my landline account so I can top it up there and see how much is being used etc. However when I tried ...

Resolved! My account is closed

I really need help!!I requested to change my plan from a monthly plan to a pay-as-you-go plan. However, I noticed yesterday that my account was closed and I now have no signal. I urgently need to keep my number.Could you please help me keep my number...

Resolved! Having trouble linking your products error message

I live in Sweden and have just bought a 15 pound, 25 gb Sim pack. I have tried to link the sim card to my iPhone through the ee website. I got to the point where I had a four digit pin sent to me, I entered the pin and then a message came up that sai...

Resolved! Keep my number

I am moving from a pay as you go on EE to a contract with EE but my order is sending me a new number , how can I keep my old number ? Please ?

Resolved! PAYG-in credit but can't buy pack!

I added £10 credit the day before my pack ran out. My balance shows £10. My pack did not renew, as it usually does MAYBE because EE has introduced NEW packs but also screwed up the account somehow because 150 tells me I need to ADD credit to buy a p...

Resolved! I top up to a wrong number, how to refund?

This morning I deposited £30 into the wrong number. How can I get my money back?