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Asifmohammed
Explorer

‎26-03-2026 11:47 PM

how do i get my number back it's been off a long time but i got details to it 

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3 REPLIES 3
Asifmohammed
Explorer

‎26-03-2026 11:50 PM

sim number 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-03-2026 12:49 AM

@Asifmohammed : If a long time is more than 9 months you've lost it for good due to its lack of use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_S
EE Community Support Team

‎27-03-2026 08:08 AM

Hi @Asifmohammed 

As @XRaySpeX mentioned, if your number has been in hibernation for more than 270 days, we'll be unable to retrieve it.

We could certainly look at generating a new number for you though.

If you'd like to discuss this further, I'd recommend giving us a call and speaking with a guide.

You can find more information on our hibernation policy on our pay-as-you-go hibernation web page.

Chris S

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