Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

ee top up Vesta

1 May received text from 150 telling me I had used 80% of minutes allowance.I only call with wifi calling.1 May received text from 'EE' thanking me for topping up. Bank notified me of ee Vista payment.6 May no top up has been applied, no service avai...

Resolved! BUG souscription

Hello,I bought a prepaid SIM card for work, but I haven’t been able to activate a plan. My mobile data still shows 0/0, and I can’t send any texts—not even to 150 or the other numbers provided by EE. When I try to send a message, it says “Not deliver...

Resolved! Pacakage not renew automatically

My balance is 10.37 and I have used 10 pounds package but yesterday my package expired but did not renew automatically ant one can help me about this problem.

Resolved! Subscription payment 10£ as you go

Hi there. I am being charged twice for a package. How do I turn off Recurring Card Payment-10£ and leave Auto Card Payment-Pack-9£ Auto Card Payment-Pack?Thanks in advance.

Inquiry About Phone Number Status

Hi, I am writing to check if my phone number is still active after being inactive for some time. I purchased the SIM card in 2021, but I haven’t used it since 2023. Therefore, I was wondering if this number will still be functional when I return to t...

Resolved! Data rollover

If I buy a different subscription pack and my current pack has data rollover will my data from my previous pack rollover?

Best pack for USA

Hi, I currently have a pay as you go plan where I get unlimited minutes and texts for £15 a month. This minutes and texts plan including my data allowance suits me for my current use.At the end of this month I'm travelling to America for up to 3 mon...

Resolved! Changing card for recurring top ups

Hello, how do I change my card details in my account for recurring top up payments?

Resolved! pack payment issue

can't change pack as gets to payment and says theres an error they are trying to fix, not sure what to do as i now have no pack on my phone which i need

Resolved! No data on my SIM

I purchased the 30GB-30days SIM card at the airport 5 days ago,And I started it yesterdayIt worked at the first time as I used approximatly 50MB (I checked it with my phone itself)but suddenly it didn't work from yesterday night.I entered to app and ...