If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I got a message saying my card payment was unsuccessful, so I went to the 'manage payment' page to check my card info. However, I got a payment error message: "Sorry, we were unable to complete your request right now. Please try again later". What ca...
How can I use current credit to pay the subscription pack? The option for payment just show the card option!
I keep getting text messages informing me that I need an add-on pack if I want to use data on my phone.I don't want to use data on my phone so I texted STOP to 1234.I received a text saying this number was no longer in operation and to use 2040.I tex...
how to use current credit to pay the subscription pack?
My card was charged £10 when I had already done a top up and I'd like that to be refunded to my card
I wanted to top up my son’s phone by £15 but I accidentally clicked on my number which is an unlimited subscription requiring no top up. The payment went through but no email about the top up as my phone cannot be topped up. Am I going to be refunded...
I’m trying to buy and roll over my data using the credits on my sim but I’m not allowed and it’s insisting I use my card details. What can I do ?
Hope someone can help. I lost my other (memorable) EE Pay As You Go SIM then found it but it hasn't been used for about 6-7 months and has been deactivated.I've been trying to get help with this from EE without success. I've been unable to call them,...
I have a PAYG weekly contract that I have had for some years now I have a data allowance built up with boosts that is 2.3gb per week recently three weeks ag this changed and my dashboard now show only 1.4 gb I have waited until it has renewed to see ...
Hi,I have a PAYG sim in a modem on the roof as a backup to my Starlink. Is there a way I can convert it to a pay monthly contract without having to change the SIM. The roof is high.ThanksAndrew
