Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Hello

Resolved! Automatic renewal failed

I forgot to renew my subscription this month. I have already recharged, but it didn't auto-renew and I can't use the data. How can I continue my subscription?

Over pay for my plan

Hello, of some reason you're keep charging me twice, I don't know how to stop it and also I over pay now so o don't have to be charge for another 3 months.. thank you Natalia

Resolved! I cant see my simcard and plan on my dashboard

hello, ******** was my number, I registered in my name with EE support, now it got disappeared and my sim no longer works in my phone, I live outside of the uk, is there a way or a solution that brings me same number back? [mod edit: removed person...

Buy a Pay as You Go Plan with sim

Hello i’m spanish and i have an sim 2 years ago, the sim works in spain but now i want to reload the sim with the pay as yo gou plan 15£ (25Gb + 50 free)i don’t know how to do it, and also i don’t know that if i top up my sim card from the panel i wi...

Resolved! Top up

How do I pay for a subscription with the top up I have just put on the phone please

Resolved! How do I speak to a real EE support person by phone?

the 150 number just takes me through automated options, how do I speak to a real person about a query?Thank you

payg problem

hi there, if I ordered online and paid for a payg plan why is my sim with 0 minutes text and no internet.thank you

Internet package

Hello, I'm trying to buy a data pack using my Lloyds Bank card, but the payment keeps failing. I’ve tried multiple times and in different ways, but it’s not working.Could you please check if there’s an issue with my EE account or your payment system?...

Top Up has vanished from my account

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks