Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: What is pay as you go and flex hibernation, and how do I stop it?

I’ve got the Sim today and topped up recently

New pay as you go sim

I bought a pay as you go sim card from Argos and registered and subscribed online at home by paying £15. I can receive text and calls and can send text but I can not make a call. It says, you don't have enough credit! Whereas, the amount (of £15) ha...

Resolved! Managing subscription

How do i manage my current subscription? Where i can find full details about my current subscription. How do I renew or not renew it? The terms and conditions. In case i don’t want to continue after my current plan or choose a different plan, what do...

I just bought a GBP15 25Gb plan card but it shows 0data remaining

I just bought a GBP15 25Gb sim card and it shows gbp0 remaining and 0Mb data remaining. I understood I get my 25Gb for 30 days. what the hell?

PAYG Credit

I'm glad this is here. I was paying by card each month automatically and noticed I was building up credit. 54 quid later I decide to try changing amount- couldn't find it, so stop payment, unfortunately my services were also stopped even with this cr...

Resolved! MOBILE DATA PROBLEM

I have received an extra 12GB to my 10pounds plan for free. But now I cant see it in my account. I just see 8GB instead

Can PAYG Customers Get an eSIM on EE?

Reviving an old ish thread. It it still the case that you can’t have an eSIM if you’re on PAYG? Considering an iPhone air which is eSIM only. Just about to renew my virgin media contract and they’re offering a great sim deal so may jump ship ...

Re: Haven't received £5 free credit

I have received a text from EE saying If I top up £5 I will receive £5 free credit how do I get the £5 free credit added on to my account

Resolved! Top up problem

Hi everyone,So this morning and yesterday I’ve had the average messages telling me to top up, so as per every month I go to do that. However, as I’ve tried to this month, it says I need to further verify myself, but doesn’t tell me how or where, leav...

Resolved! Re: PAYG 35 pack

Pack35