We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello,I hope this message finds you well. I am writing to request a replacement SIM card for my mobile number. Unfortunately, I accidentally damaged my current SIM card, mistaking it for an old one that I no longer use. I have already topped up my ac...
Just ordered a sim only 8gb £10. Money taken from account, sim turned up and put in (did switch off and on etc). Says I have no live pack or credit. It does show the pack 8gb £10 but says waiting........how do I get the pack I bought when ordering th...
I just left contract and my account was supposed to become PAYG. It appears my account has been closed. I have no access to call as the phone line is dead. I had loaded £20 onto the phone however there is nothing. I am overseas and cannot just go to ...
Hello, I haven't used my EE number in over 1 year as I've been abroad. Now I'm back in the UK and I'm trying to reactivate the number. What do I need to do to receive calls and texts o this number?
So i was on a call with someone and all my minutes were completely drained i have been on the same pack for a few months now and never had this issue i was on wifi calling and my wifi is definelty working and on. Why has 470 of my minutes been used?...
.I need to change to the 15 pack. Why is the package charged automatically?
I want to add on data as my pack data is about to be over but i am not sure how
Hello!I bought a new sim card for an old phone today but it isn't working at all. It just says "ee unavailable". I've done all the troubleshooting steps such as turning the phone on and off and checking the service status in the area. I had to use t...
Trying to use my phone in spain on pay as you go but when i try to reply to the message from ee it doesnt reconise the texts so i cant use my phne to get a data package, i want to pay the £10 for 7 days but its not letting me
Hello I want to move from the 20 pack to the 35 pack, however the 35 pack says -1024kb for data. Instead of unlimited. Is this pack unlimited data. Thanks
