Data and texts

[DJVincent]

I’m on pay as you go and have been for years. Every 3 months I would have a data boost to the point that I’d built up 15-20gb but now when I reset each month I only seem to get 7gb. Also I’m supposed to have unlimited texts but unless I have data I can’t send or receive texts. Any help with this would be greatly appreciated.

[XRaySpeX]

@DJVincent : What does texting AL to 150 from your no. fully report verbatim (it is free)? Same with BOOST.

Which PAYG pack do you have?

[DJVincent]

I’m on £10 everything pack and have been for years. I don’t understand why I’m all of sudden running out of data when I’ve been adding data boosts for years.

[Leanne_T]

Hi @DJVincent 

Thanks for coming to the community. 

Could you text AL to 150 and let us know the full reply? 

What happens if you try and send a text when not using mobile data? Do you get an error message? 

Thanks 🙂

Leanne.

[DJVincent]

When I text AL it replies with how many minutes I have left, it says I have unlimited texts and when my pack resets and when I topped up.

when I send a text with no data it just says failed and my wife attempted to text me yesterday and hers said failed also.

[Leanne_T · Accepted solution]

Thanks for coming back to me @DJVincent 

In this case, please give our pay as you go guides a call on 150, they can get your texts looked into and the data boosts. 

Leanne.