Mobile data

Kyronlong200412 · ‎30-12-2024

I’ve topped up my sim and it says I have £37 left but my data will not come on can you help

Linzi_H · ‎30-12-2024

Hi @Kyronlong200412

Welcome to the community.

Is it only data that you are having some trouble with, are calls and texts working as expected?

When you say data will not come on, do you mean you can't connect to it, or does it show online that you have no allowance remaining to use?

Linzi

Chris_B · ‎30-12-2024

@Kyronlong200412 What does texting AL report back ? Credit on an account can not be used towards data usage and you need a data add on or pack for data.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎30-12-2024

@Kyronlong200412 : Do you have a pack or data add-on? You can't use data direct from your credit.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP