Mobile data

Kyronlong200412
Visitor

‎30-12-2024 03:24 PM

I’ve topped up my sim and it says I have £37 left but my data will not come on can you help 

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3 REPLIES 3
Linzi_H
EE Community Support Team

‎30-12-2024 06:52 PM

Hi @Kyronlong200412 

Welcome to the community.

Is it only data that you are having some trouble with, are calls and texts working as expected?

When you say data will not come on, do you mean you can't connect to it, or does it show online that you have no allowance remaining to use?

Linzi 

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Chris_B
EE Community Star
EE Community Star

‎30-12-2024 06:58 PM

@Kyronlong200412   What does texting AL report back ?    Credit on an account can not be used towards data usage and you need a data add on or pack for data.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎30-12-2024 07:45 PM

@Kyronlong200412 : Do you have a pack or data add-on? You can't use data direct from your credit.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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