Hi everyone,
I’ve been using EE for nearly a year now with the same number and recently requested itemized logs on 09/12/2024 to recover some lost contacts. Today, I was informed that because my number is an “unregistered prepay number,” I can’t access what I believe to be my data. My request has been marked as resolved, and I’ve been advised to contact customer services instead.
Just to clarify, I top up my phone via direct debit each month and can sign into EE.co.uk to manage my payments and access the community forum.
I wasn’t aware of this issue and am quite disappointed. Has anyone else experienced something similar or have any advice on how to resolve this?
Thanks in advance for your help!
