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Upgrade to subscription pack resulted in new sim and new number

Frankoh
Visitor

‎27-05-2026 07:58 PM

My bid to ‘upgrade’ to a monthly pay as you go subscription pack has rather resulted in a new sim and mobile number. Anyone knows how to rectify this please online? I’m overseas and not returning to the UK for 2 months.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-05-2026 08:58 PM

How did you 'Upgrade'? Sounds like you ordered a new PAYG SIM from the EE site.

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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