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Why is my saver plan not activated

Juliawu
Visitor

‎30-04-2026 05:08 PM

I’ve purchased a £10 saver plan on EE after getting my new EE SIM card in a supermarket on April 24.

My card’s billing details showed I’ve paid for it but the plan is no where activated. Have also got an email confirming the plan.
Texted 150 and it says I’ve got zero credit in the account. Also tried restart my phone still no nothing. Tried to call to look for help but all the lines are “currently not functioning” . This is so bad what should I do 😞

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎30-04-2026 05:17 PM

@Juliawu : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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