Manage payment glitch app and website

[DFA26]

Dear EE I hope you can reply to this or at least allow us to email you or the webmaster! 

since yesterday trying to update my payments details since my card is no longer valid after 17/10 and it keeps saying service not available and even if continuing after approving via bank app nothing changes. As a payg currently travelling not even if I wanted roaming I could because I can update my payment method! No webchat no text service no email nothing! Please sort this out! 

I have screenshots of the issue and attempts and already filed a complaint next stop ombudsman !

please advise and or explain what is this glitch it keeps flickering then not working message then form to update card but after approving via bank app is a dead end 

 

 

 

[DFA26]

Dear EE I hope you can reply to this or at least allow us to email you or the webmaster! 

since yesterday trying to update my payments details since my card is no longer valid after 17/10 and it keeps saying service not available and even if continuing after approving via bank app nothing changes. As a payg currently travelling not even if I wanted roaming I could because I can update my payment method! No webchat no text service no email nothing! Please sort this out! 

I have screenshots of the issue and attempts and already filed a complaint next stop ombudsman 

[DFA26]

Correction I CANT UPDATE MY PAYMENT DETAILS EVEN IF I WISH TO BUY Roaming!

[Christopher_G · Accepted solution]

Hi @DFA26 

Welcome to the community.

I'm sorry to hear that you're having problems updating your card details online. If it's possible to try on another device or browser, please do.

If it still isn't working for you, the only thing I can advise is speaking with our customer support team directly. You can find our contact information, including an international number, on our get in touch help page. They'll be able to update it from our side.

Thank you.

Chris

[XRaySpeX]

@DFA26 : EE provide no email contact.

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

[DFA26]

Dear Chris hope you're fine. I managed to call Ee via voip since I was payg and no roaming overseas available. Some people from ee tried to contact me via my ee phone but is not working. Please let them know I sorted out I cancelled my plan and put a credit so I can use the phone but still can't receive phone calls nor call 150. The guy said the website and app was acting weird due to overseas ip something like that. Nonetheless please let them know I won't need to change my card anymore because I topped up with my still valid card (until 17/10) and cancelled my rolling plan before next term thank you Deborah 

[Christopher_G]

Thanks for the update, @DFA26 

It's good to hear that you've managed to top up with your other card. I can't let them know, because we don't have access to customer accounts here in the community. However, they won't make any changes unless they speak to you to do so first.

If you're having problems with incoming and outgoing calls, it may be worth manually searching for another available network provider from the country that you're in.

Chris