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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22683 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12754 Views
  • 0 replies
  • 6 Helpful

EE

Hello, topped up today with the 15£ pack which includes unlimited minutes texts and 25gb of data. I Cant use data all of a sudden and any phone call i go to make days I do not have enough credit to make this call. I’ve already messaged balance to 150...

JamieF19 by • Visitor
  • 221 Views
  • 2 replies
  • 1 Helpful

Some error occured, when trying to top up

My contract ended today so I want to switch to pay as you goBut everytime I try to top up on the site it says some error occured when I enter my number And when I try to call 150 the line hangs up like all numbers do which is weird as I know I have n...

Resolved! Top up voucher

Hi I have a top voucher and when I call or text 150 its says I dont have the credit to call or text it so how do I top up with a voucher?

Amymason by • Visitor
  • 323 Views
  • 1 replies
  • 2 Helpful

Cannot Subscribe for 20Pack

Hello, I have £20 credits in my account but cannot subscribe for the 20 Prepaid pack. This issue only happened two days ago when trying to renew. This is the first time having this issue and have been using the same method for over a year.

AlaaM by • Visitor
  • 179 Views
  • 1 replies
  • 1 Helpful

Refund

I phoned an advisor earlier today to get £30 refund as I’m changing from pay as you go to a contract, all went through okay and should get the money within 72 hrs, advisor very helpful throughout the call. but I logged into my account and the £30 is ...

Resolved! Packs clarification (again...)?

Please excuse me if these are  really dumb questions, but....1.  I now live outside the UK, so haven't used my EE mobile much for a couple of years - except as required keep my number active.   I'm returning for a visit shortly, and want to add a 'Pa...

sjn19 by • Valued Contributor
  • 231 Views
  • 3 replies
  • 1 Helpful

Resolved! Subscription Pack Did Not Renew.

My PAYG subscription pack did not renew. I have the credit showing when I text either AL or BA. However, on the EE site, it says that I have a subscription pack waiting to renew but need to top-up.I have also texted NOW and it also says top-up credit...

NavRag by • Investigator
  • 342 Views
  • 8 replies
  • 2 Helpful

Hi

I don’t know how my daughter’s old number need remove number because daughter’s SIM card not use not anymore she got new SIM card need put top up but won’t remove old number for set up account number for mobile please let me know thanks you 

jenny_79 by • Established Contributor
  • 200 Views
  • 3 replies
  • 4 Helpful

Resolved! Suspended account

I have set this phone up for my dad as emergency no. As he land line sometime goes down. It has been suspended i didn't realise as I just topped it up today for him thinking that was why I couldn't call him. How do I get it unsuspended?

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