Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Missing credit

I had £20.00 credit . £1.00 has been taken .. why ...?

Resolved! How do I speak to a real EE support person by phone?

the 150 number just takes me through automated options, how do I speak to a real person about a query?Thank you

payg problem

hi there, if I ordered online and paid for a payg plan why is my sim with 0 minutes text and no internet.thank you

Internet package

Hello, I'm trying to buy a data pack using my Lloyds Bank card, but the payment keeps failing. I’ve tried multiple times and in different ways, but it’s not working.Could you please check if there’s an issue with my EE account or your payment system?...

Top Up has vanished from my account

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks

Unable to buy pack

I topped up my aacount with £5 but when i try to buy pack05, it tells me " To buy your £5 plan again, simply top up £5 and your plan will start automatically”. I texted AL to make sure and I have ofer £5 in my account. Why can't I buy the pack?

Hi

Unable to send text

I recently moved from pay monthly to pay as you go as I have recently moved abroad and wanted to keep my UK number. I had to have a new sim card sent out as there were issues around me converting old one to an eSIM. My family member activated it in t...

Topped up 15 pounds but pack15 won’t purchase

I topped up 15 pounds to my number, but when i try to buy pack15, it tells me " To buy your £15 plan again, simply top up £15 and your plan will startautomatically." even though Ive just topped up already and I have enough money. I type balance to ma...

Resolved! Finding and reconnecting an old number

Hi all, My wife had her number for 22 years. She hasn't used it since last summer and discovered today that it has been recycled. As you can imagine she is very upset. I have some questions - is there a way to check if someone already has it? I did t...