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Topped Up, but no credit available

Plume972
Visitor

‎01-06-2026 06:49 AM - edited ‎01-06-2026 06:50 AM

Hi everyone,

I topped up my account and received an email that it was successful, however there is no credit showing on the account and I am unable to purchase a plan or make calls or do anything.

Any advice?

 

Many thanks.

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎01-06-2026 08:15 AM

@Plume972  Try restarting the device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful