Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to pay for a plan using credit on a new sim card

Hi everyone,So I bought a brand new EE sim off ebay last week as it was a special deal with the data amount.The sim arrived quickly so I sent the seller a message who then added £15 of credit as part of the deal. So I have set up the EE app and I am ...

Resolved! Help

Hi I need help my phone is blocked because I didn’t pay how to unlock

Resolved! how do i remove my card details from EE?

Hello, how do i remove my cards details from MyEE? Its very complicated to find relevant menu field.

Resolved! ADD ONS

I am a basic PAYG customer with no packages. I need a short term Add On of a small amount of data. I have about £15 of credit.If I dial 150 and message ADD ON and select an add on deal, how long should it take to become active? I understand the fee...

Resolved! Purchasing Roaming Whilst in Australia on a Pay As You Go sim

A little context...I recently arrived in Australia and I am here for the next year and intend on keeping my UK phone number as it is attached to many accounts etc.Before arriving in Australia, I had left the UK back in February and used my phones exi...

Resolved! Sim no longer working

I have not added any data or topped up my sim in 6 months. I received a message saying my sim will be disconnected in 3 months. I have decided to do an add on and it is not working. I can't even call 150 as a result. Please help urgently.

block phone

Want to block my phone from being used

Resolved! I've paid. Now provide my service.

I paid £10.00 for a phone top-up over an hour ago. When will my service be resumed?

Help, Pay as You Go Switch Cannot Happen Abroad??

hi there I am having a real problem and I cannot get through to anyone about it. I switched at the beginning of September from a pay monthly with you to a pay as you go. I had the entire conversation via your chat service on my ee app. on September 7...

Top-up refund

Hello,I have been using ee sim card while I was in UK, but after I came back from my home country to UK after summer vacation, my sim card was deactivated. I didn't knew that it was deactivated, while they already took my money for this month which w...