Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay as you go credit refund

Hi, I have moved out of the UK for the time being and don't wish to use my sim at the time. However, as I have canceled my mobile plan, I was still charge with 2 recurring top ups. As you can see, I wish to have those credits refund as I have not use...

Resolved! Issues with New Sim

I am having the same issue Mod edit: Title added

Resolved! Topped up wrong number

Good afternoon, I've topped up the wrong number for my phone I don't have any access to it, I did it online, is there anyway I can transfer it to my number Baby brain is killing my brain cells Thankyou

Resolved! Why all the scam calls on a new SIM?

I never got any credit with my new SIM which is disgusting considering the cost.6 (trusted) people have my new number yet I'm constantly getting scam calls EVERY DAY.It's a pity EE & BT aren't so security conscious with customers details as they are ...

Resolved! Topped up but no data

Hi, ive topped up my account like i usually do but this time my data hasnt been added on. If i text BALANCE to 150 it says i have £10, but if i go to my data it says i need £10 to activate my plan, so whats the problem?

Resolved! New Sim and No Credit

Hi, I bought a new pay as you go sim and my order says i paid £13.50 and will be on the plan where i receive 75gb and unlimited calls and minutes. However after I’ve set it up and it says i have no credit and am unable to make any phone calls. my old...

Resolved! Reset pay as you spend cap

When does the spend cap get reset at the start off every month or when my add on is due?

Resolved! good afternoon, how do I top up my account

good afternoon, how do I top up my account

Plan not appy to my sim

Just receve the Pay as go sim today .i order online wint unlimited plan .but the plan is not acctiv.what shut i do !!!

Resolved! ReActive Account

I live abroad, I topped my phone only to discover that my EE phone number is not activated. How can I get it re-active. I have no means of getting hold of EE via phone. It is impossible to get help through the main website. It is a Pay as you go ...