Hi. I am a low user so only have the £1 / week recurring plan. It obviously only has a low data allowance but it usually adequate for what I need when I'm out of WiFi range. I've boosted the allowance over the years but, it's still below 5gb a week.
We're currently having broadband issues in the house (not EE) & therefore I'm using data more than I would normally - my plan only renewed yesterday but I received a text this morning to say that I've already used 80% of my allowance 😳. However, on checking the app, it shows I've got 3.5gb left! I tried ringing EE to speak to someone who could perhaps explain what triggers the alert texts but, I just kept going around in circles with the options.
