Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Wifi Calling on PAYG

Hi.Can't get wifi calling to work on my payg sim. Short story is, I used to have an ee contract but got a works phone, so swapped to ee payg to keep access to ee etc. on my personal mobile. Wifi calling used to work on contract, but not now I'm on pa...

Resolved! credt

I have £6.60 credit, Can I move it to my Data Plan pack

Resolved! Can't recieve calls or texts on new number

I got a new pay as you go sim, but I can't recieve texts or calls. I was able to recieve texts from someone I texted on the new sim but before texting that number it failed to send messages to my number. I can't recieve OTPs either through text or ca...

Resolved! 10£ pack pay As you go

Hello. I’ve just bought 10£ pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...

Resolved! How to buy an EU data add-on (550MB for £3)?

Could anyone tell me how to buy an EU data add-on (550MB for £3), I can't find any information on my account or EE website?

Resolved! Account cancelled?

The signal on my PAYE SIM card completely disappeared a while ago and I don't seem to have an option of topping up. I've logged in to my account and I'm getting errors like "your account has been cancelled", or "something went wrong" - does anyone kn...

Resolved! Phone number disconnected

I just found out my phone number was disconnected due to inactivity. Ironically I can't call or text 150 without it to get help directly. I use it for two-factor authentication on many websites! I can't get into my bank account online! And to add ins...

Resolved! reactivate my sim

Hi,I haven't used my sim in a while and my service seems to be deactivated. I've tried calling 150 to reactivate but it says i need credit however the sim has credit. When I sign in on EE.co.uk i see i have £8.10 and everything looks normal.

Resolved! Refund

My £15 subscription pack’s bill was taken as of today.Is it possible to cancel and refund this months bill and have it be taken next month?I basically don’t wanna be charged for the pack this month and would like to be refunded

PAYGo

Hi......we have a PAYGo Sim for our Electric Gates and the control panel has recently been replaced and the SIM number is no longer recognised. How do I know if it is still an active number or reset Top Up? Thanks