Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12129 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8859 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31082 Views
  • 25 replies
  • 21 Helpful

Resolved! Can’t delete device in My EE app

I added a new number as a device in My EE app and stopped using the previous device (telephone number). But there is no option for me to delete the previous device. When I choose my new device and press recurring top up, it shows my previous device s...

Li66 by Explorer
  • 107 Views
  • 3 replies
  • 3 Helpful

Resolved! Help

Hello, I am currently off data but I am away all weekend and really need some data but don’t want to pay the top up knowing that Monday my monthly payment is taken. So I was wondering how can I move my monthly payment now instead of Monday ? Thank yo...

Ninahtc by Visitor
  • 67 Views
  • 1 replies
  • 0 Helpful

PAYG and wificalling

HelloI’m currently on a SIM only contract which the minimum 2 year term for this ends later this year. I’m looking at possibly transferring my number to a PAYG after this contract term ends. Would I need to call EE customer services to request this, ...

Re: Hard to navigate site

I’m struggling to top up data. So UN user friendly. I will be switching too. EE is absolutely useless! What a farce!

Matt441 by Visitor
  • 84 Views
  • 2 replies
  • 0 Helpful

Resolved! How to link my sim device in oversees

I already had an EE sim with £10 for 8 GP  for 30 days.  I have already registered the number to my account.  I just want to top-up the sim when I go back to UK.  I want to know is it necessary to link the sim to my device to complete the top-up?  I ...

Resolved! Data only

I have a SIM card which I use for my router, I want to change my top up to data only, not calls or text? Any ideas?

Evoucher

I just got a card and can't even find the 16 digit evoucher code. Is there a particular place I'm supposed to check for that because all the numbers on my receipt are not up to 16 so I can't assess my package. 

Abby94 by Visitor
  • 390 Views
  • 11 replies
  • 2 Helpful

Resolved! Top up

Hi!i want to buy internet how to buy?thank you

How to ctivate my SIM? problem

Hello,I have problem with my SIM card. I used this number for some long time but I get a new phone and new nmber on phone subscribtion . Since that time I am not used this SIM, today I notice that I need this number for send authentication code from ...