bill
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
Forum Posts
We've upgraded our Data Boosts
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Our new Data Add - ons
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
What’s EE Data Rollover and how do I get it?
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Resolved! Top-up failed due to a system error to add bank card details
My Top-up failed due to a system error to add bank card.Also the system just didn't let me add any bank card to it. My card is a MasterCard that is useable across Europe and UK.I need to top-up the account otherwise the monthly contract will terminat...
Resolved! Refund on PAYG overpayment
I've managed to accumulate a three figure overpayment on my PAYG subscription, and have previously used a chat function on the website (I think) to get a refund. My text notifications and 150 tells me I'm topping up £10 on the 10th of the month, the ...
Resolved! Old number transfer
I got my daughter a phone for her birthday with a ee pay as you go sim. I've taken out a pay monthly for her instead of having to top it up all the time but im having issues transferring her number to new plan how do I do this? From an ee pay as you ...
Resolved! No service
I have decided to change the mobile supplier because I can never answer or making phone calls in my new house. I need to rush to the garden to answer all time when there is a phone call coming in. I have complained about it many times and have had e...
Resolved! Subscription purchase receipt
I just joined EE, and purchased a phone subscription pack. I would like to get the payment reimbursed and need the receipt of the payment, which I cant find anywhere. Can someone help me with this?
Resolved! How to stop getting PAYG alerts?
Does anyone know how to stop getting the alert telling me i need to have £X credit for my plan to renew? These texts come in at 00:40 every month. No texts should come in at this time when people are sleeping. If i cant turn it off im gonna have to b...
Resolved! Re: How to subscribe for unlimited data,
I have tried this. I want unlimited data but I want to stay on pay as you go. I pay £30 a month for a pack already so why can’t I buy the unlimited data pack?
Resolved! Do saver plans restart at midnight or not
So I got a £10 saver plan activate when it restarts on the 30th of December what time foes it normally restart?Can I ask which is better saver plan or just general top up I ask because I got a saver plan of £10 and just wondering which is better top ...
Resolved! How to keep your number once you have cancelled your contract due to being overs
How to keep your number once you have cancelled your contract due to extended overseas travel. Contract ended 30 November
Resolved! Why are you taking extra money out of my account
I already put the top up of the money in it why is it taking 13.50 out for
