Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Viewing PAYG call charges on MyEE portal website

How can you view call charges for a PAYG mobile?There used to be a screen on the manage mobile section of the portal to view recent usage for your PAYG mobile, with if I remenber correctly 3 tabs - one each for calls, text and data. That showed the d...

Resolved! £5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

Stop pack

I sent a message to 150 asking for STOP PACK. My request was accepted and after a few days the package was debited from my account! I want my money back.

EE told me to top up my phone, I did but after a day it is still not working

I tried to use my mobile and EE told me there was not enough credit to make the call. I logged in and topped up my account, after 28 hours the phone is still not working. Please advise.

Resolved! Keeping my UK number

Hi. I am currently away travelling for 4 months and before I left the UK I switched to a PAYG sim so that I could keep my UK number. Whilst being away I have topped up my account just to keep it active.yesterday I received an email saying that becaus...

Resolved! Sim not recieving calls

My sim has stopped receiving calls, when people call me it just says this number is not receiving calls. I have had this sim and number for years. I need to keep my number if I change sims

Resolved! Pack automatic renewal error

I was originally on pack 15 and when it expired I tried the pack10. This wasn’t suitable for me so I stopped the pack after it had expired and selected pack15 but, when I topped up my balance it has automatically started a pack10 onto my account, thi...

Resolved! Revert SIM back to PAYG

Hello, last week I signed up for an offer within my EE PAYG account for a monthly deal at £20 (unlimited calls, texts & data). My plan was activated but I changed my mind. I called EE customer services and asked for my plan to be cancelled and to hav...

Resolved! Long term travel - Cancel contract? Any other options

Hi, I'm going away long term (potentially 18 months or more) I'm currently on a EE pay as you go SIM however when I go abroad I don't plan on using roaming due to the high costs, I will also be in countries where I won't be able to use my SIM and wil...

Cant Call or text or recieve calls or texts

Last night i topped up my card got a confirmation text and since then i cant seem to receive calls or text or send any.