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Bought Sim - payment gone through, no email confirmation

glynnie83
Visitor

It's been 8 hours since I paid for the pay as you go sim order, and upon completion of payment via PayPal, the EE order just went blank.and went back to the first step of the order (with the item still in the basket). And yet, payment was taken.

How long do I have to wait to see if the order has gone through or not? There's no email or live chat service to use so I can quickly find out, and I don't want to be charged for the simple act of calling to find out if an order has been made or not. I don't want to wait too long because I need the sim for my job asap.

For a number 1 UK provider I expected an easier time to contact help.

1 REPLY 1
Debbie_G
EE Community Support Team

Hi @glynnie83.

Welcome to the community.

I'm sorry to hear you've had trouble placing your order.

We don't have the ability to check orders from the Community, so I'd recommend getting in touch with our Customer Support team. They'll be able to confirm whether your order was successful and advise on the next steps if the payment was taken but the order didn't complete.

Debbie