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PAYG just purchased shows no data

Tals1
Explorer

‎28-07-2026 02:53 PM - edited ‎28-07-2026 02:53 PM

Hi

I got a PAYG SIM to test whether whether signal is sufficient in this area. Enabled the SIM, made a call and it tells me I have no data or phone, despite it being the £10 20gb plan. 

Tried to call 150 but impossible to find how to talk to someone. Anyone know how I can get the account enabled or is it just a case of waiting for it to properly show?

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6 REPLIES 6
Schockwave
EE Community Star
EE Community Star

on ‎28-07-2026 03:22 PM

Hello @Tals1 ,

Welcome to the community,

Could you try texting BAL to 150 and see what it says?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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Tals1
Explorer
In response to Schockwave

‎28-07-2026 04:13 PM - edited ‎28-07-2026 04:43 PM

Hi, just shows £0 which it shows in the app etc I have not used this SIM at all so it should come all ready with data etc

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Katie_J
EE Community Support Team
In response to Tals1

on ‎28-07-2026 05:21 PM

Hi @Tals1. 

To contact our customer care team please call 07953 966 150 from any other phone

If you are near a local EE Store you can also visit there with photo ID. 

Katie 🙂

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XRaySpeX
EE Community Star
EE Community Star

on ‎28-07-2026 05:31 PM

Did you pay £10 when you got that PAYG SIM or is it a free SIM that is primed with a £10 pack?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Tals1
Explorer
In response to XRaySpeX

on ‎28-07-2026 05:49 PM

Yes I paid £10

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Tals1
Explorer
In response to Katie_J

on ‎28-07-2026 05:51 PM

I tried calling that, I assume it's 150, as you can see what I need to do is talk to an actual person as I'm not asking to upgrade etc and I have paid the value. But I could not figure out what options I needed to speak to someone. If anyone has any tips that would be great.

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