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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1649 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2352 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27204 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14394 Views
  • 0 replies
  • 6 Helpful

Can’t select a pack on PAYG

I selected and ordered via 150 a PACK20 however it is telling me that I need to top up my balance first. My balance is £20 and change so the £20 is there yet it won’t add the 30 day pack to my phone. I tried it with a PACK15 too and got the same mess...

kongy by • Visitor
  • 266 Views
  • 1 replies
  • 3 Helpful

Set up ee sim

Hi? Just got a ee sim (payg). I inserted it, created account, chose my plan and paid £10 by card. Yet its not working for data or calls. Any help would be appreciated

Resolved! Can't accesss my account

I received my EE pay-as-you-go SIM today, I activated it, and I am getting 4G signal. I linked it with my email and followed the instructions to link my number and SIM to my account through "link a device". However, when i try to view my balance/top ...

Sim Card Activation Problem (Pay As You Go )

Hello,I bought a sim card from home bargains. Opened EE`s  sim activation page, received the code and entered the sim   serial( I double   checked from back of the sim card and also from phone) webpage says an problem occured.It`s been more than 24 h...

HarryD89 by • Visitor
  • 269 Views
  • 1 replies
  • 1 Helpful

Resolved! £10 Pay As You Go pack has not started

Hi all,I'm a new EE customer for PAYG SIM only and have received my new SIM card yesterday.I have already been charged £10 from my bank but my SIM card has no credit or no £10 bundle?FAQ suggests to try calling somebody to activate the £10 pack. Trie...

Transfer of sim

I currently have two sims on my account, 1 I use,  the other my son uses, now he is of age , he wants his own account, so he can pay for it himself and choose a plan he wants. He wants to keep his number. Is this possible. Or does he open his own acc...

Steve-510 by • Investigator
  • 249 Views
  • 5 replies
  • 0 Helpful

Resolved! Debit card

Want to delete a old debit card from my EE pay go account 

Taffboy1 by • Visitor
  • 418 Views
  • 4 replies
  • 3 Helpful
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