Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I want to set up a £5 recurring top up how do I do it?

I am trying to set up a £5 a month recurring direct debit on my account. Can anybody tell me how to do that? Thanks in advance

Why isnt my phone working

I've topped up. Why isn't my phone working

network Issue

hi, im new here I bought new SIM Card two weeks ago, I did top up my balance but I can not make any calls or tezt message,I am struggling with that issue second week already, constantly trying to set up my plane as my credit is 15£, but unfortunately...

Data Add - ons

I've been texting 150 with ADD DATA. No response. I've tried 4 times. In App and the website there is no "Menu" button to drop on to Add Ons. It's circular and not helpful. Can you direct me? [Mod edit: Move to new thread and add title]

Resolved! Inquiry About Switching to Pay As You Go Mobile Plan

I am currently on a monthly mobile plan, but as I spend less time in London now, I find the fixed monthly cost too expensive for my usage. I would like to switch to a **Pay As You Go** (PAYG) option where I only pay for what I use. Could you kindly g...

Resolved! Restart Pay as you go after two months’ off

Hi, I haven’t topped up my Pay as you go for two months when I went abroad. Today I came back to the UK and just topped up £10. The current balance is £10.50. I can make phone calls but no internet access. ‘0B data left’ is shown on my EE app. How ca...

Phone telling me my numbers are not registered on net work including 150

I've topped up but my pack hasn't renewed, How do I sort it?

My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?

Home dongle top up with no card

Hi have a dingle but have lost my card as hav not used it for a while as moved hiw can I top it up to use my internet in my new flat

Resolved! Can receive calls but not texts?

Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...