Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top-up not showing up

I topped up but isn’t there??

Resolved! Changing plan

How can I can change my plan from monthly to pay as you go.

My data allowance reduces every couple of days on pay as you go

I deposited 30£ into my EE wallet and it instantly disappeared

After the remaining 30£ from my wallet disappeared, I got a text from EE asking me to deposit more money to my wallet to renew my 15£ monthly plan (which I thought would be paid for by the previous amount I deposited; which was used)

Why cant i use my available balance

Resolved! sim not arrived

new ee customer, i ordered a sim and order acknowledged on 23rd august. it still hasn’t arrived. impossible to get answers on the app.

Saver plan not activated

Hello everyone I am looking for some help regarding a pay as you go plan I purchased earlier on it’s the saver plan for £18 pay as you go and unfortunately no data and if I check the balance it says 00, is there anything to do or I need visit the EE ...

How to disable £15 auto top-up and request a refund

Hello,I recently switched my Pay As You Go plan to a £10 plan, but the £15 auto top-up is still active on my account.As a result, £15 was automatically charged to my card, and I would like to request a refund for this amount.I tried to find the optio...

Resolved! My phone older phone when I turned it on this morning it said emergency numbers

I am with ee network pay as I go it says emergency numbers only I had enough money on to phone and it's not 6 months ago since I last used it have they blocked it for some reason can you let me no its not a smart phone it's and older phone my email a...

Resolved! Switching PAYG plans

I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan. I have just spent literally hours trying t...