Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay as you go - 180 days no top - needs reactivating as i have topped up?

I am abroad and my PAYG SIM has just gone past the 180-day inactivity limit. I have topped up £5 today to try and reactivate it, but the SIM is not connecting to the network. I am unsure of how to have EE help me reconenct my accoutn - as i need acce...

Frustrated

I received a text on Saturday, 9 May 2026, saying that my subscription plan would be reset. Why hasn’t my subscription renewed automatically ?There’s no issue with my payment card, and funds are available.

Resolved! Not able to call or text using my SIM after converting to PAYG

Hi there,This is my first post. Hoping the community can help me out with my problem.I had a 2 year contract with EE and in November 2025 when it ended, I decided to convert it to PAYG, cleared my final bill. I have not been in the UK for a while. T...

Resolved! Extra £10 a week?

I recently signed up for the £10 PAYG saver plan (which renews every £30 days). However, I’m being charged an additional £10 a week, despite hardly using my phone. Please can you explain the above for me?

Resolved! I put £10 on my phone.......can't phone or receive calls........not even EE !

There is no way to send a msg on the website........even 150 says I have no credit.........A call on a land line goes into bing-bong music & "all operators are busy ". I've bought a Tesco sim.....

Resolved! Re: Vouchers- How To Use ?

********[Mod Edit: Voucher code removed. Please don't post personal details on public forum!]

Resolved! Re: Rewards and the EE app

I have the £1 plan. Where can I find my free earned addons on the website? The App doesn't work at all (literally cannot load after log in), and there is a page somewhere on the website that has all my free addons, minutes, data, texts, but I can't...

Resolved! Recurring top up option disappeared

I can’t seem to find the option for recurring top up. I used to have one, but since the old bank card expired the option has seemed to have disappeared.

Why is my saver plan not activated

I’ve purchased a £10 saver plan on EE after getting my new EE SIM card in a supermarket on April 24.My card’s billing details showed I’ve paid for it but the plan is no where activated. Have also got an email confirming the plan.Texted 150 and it say...

Resolved! Refund- How to get money back

The EE app wasn't working for the 4th time this month I finally gave up and went online to your website to add on £15 credit But ended up buying a whole new plan? Now I'm getting 5GB instead of 25GB. I then bought the 25GB plan for £13.50 but have to...