If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I was a previous pay monthly customer with EE before taking a SIM only plan with another carrier. This week, I selected a £15 a month saver PAYG sim package and I am unable to link this to my account. I get the error message: 'Given Name'. How a...
is there a way to start a live chat with EE? I tried sending HELLO to 150 but it will not deliver. I also tried calling but the call won’t connect. I’m in Australia so not sure if this is causing the issues. I urgently need to contact them as they ar...
Norm, when I use up all my data, I usually just set up another using the last four numbers of my bank card, but this time it wasn't playing ball. I had to add £30.00 credit, which meant I was £2.00 out of pocket because I get a discount for registeri...
Hi everyone,I topped up my account and received an email that it was successful, however there is no credit showing on the account and I am unable to purchase a plan or make calls or do anything.Any advice? Many thanks.
"I have £10 credit on my EE Pay As You Go SIM, but I can't make calls or send texts. Could you please check if there are any restrictions on my account and help restore my service?"
Hello,I’ve had a pay as you go sim for probably over a decade now. The convenience part of it was not having to renew it every month if I was travelling. I recently have taken 9 months to travel Asia and South America and when I have put in £15 to m...
So I order a ee sim pay as you go. put my pac code in to keep my old number. A few days it’s come. I’ve put it in my phone and it’s a different phone number. I can’t call or text. Looked on my account and it’s says £0.00 text 150 and my balance is £0...
Hi Jordan, my monthly plan on a pay as you go mobile with a £5 plan has not had the money taken from my account,and I cannot change my card details on the website,and no plan is showing on my account,have been a customer for 15 plus years , what can ...
I've been charged twice today while trying to re-start my subscription pack. The website is a nightmare to navigate. I initially did the payment as a Top Up thinking that would resolve the issue.
Phone and text not working?
