Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12125 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8858 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 31036 Views
  • 25 replies
  • 21 Helpful

Unable to register sim card

Just got my new EE Pay as you Go sim card. Created a new account, went to register the sim and in a loop trying to register the sim. Constantly being told unable to register the sim card. Any ideas?

cwuk100 by Explorer
  • 543 Views
  • 8 replies
  • 0 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 31036 Views
  • 25 replies
  • 21 Helpful

Refund for top up taken after cancelled

Hi, I cancelled my top up subscription and the usual top up amount has been taken today. How do I get a refund? I've called 150 and there are no options for this enquiry and I can't get through to a real person

Rob0101 by Explorer
  • 96 Views
  • 3 replies
  • 0 Helpful

unable to topup pin voucher

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team."  

UKC by Investigator
  • 294 Views
  • 15 replies
  • 1 Helpful

Change of roaming rules?

So, moved from UK to EU 18 months ago and changed my number to PAYG, set up roaming and since abroad have topped it up for occasional listens to answer machine messages (so can clear them and remove notifications)Tried to do this today but can't make...

How can I start my pack earlier

I have been trying to start a new pack because I'll be running out of data soon. But for some reason when I text to 150, 'NOW', I don't get any response.What could I do?

Soyyo by Investigator
  • 153 Views
  • 8 replies
  • 0 Helpful

Resolved! Top up

I want to round up my credit  from £ 9 60p to even amount on pay as you go eg £15 can that be done 

Resolved! Cannot choose a subscription package

Hi,I am trying to set up a subscription pack for texts at £10  month for my mobile, rather than paying-as-I-go. However, trying to do this through the website leads to the screenshots below - I am asked to choose a subscription pack, and none are lis...

Screenshot_2024-02-25_13-22-55.png

Payg sim management

I have an EE contract and have also just purchased a payg sim to use in a data only device. Is there any way I can add the payg sim to my ee so I can manage it and see the data used and when to top up?.I visited my local store and was told I would ne...

Gbhec by Visitor
  • 67 Views
  • 1 replies
  • 1 Helpful