Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! payg account hard-locked: £5 credit shows in app but 150/sms blocked

hi, i need a community manager to help me with a manual line refresh. my 4g data works for rcs, and the ee app shows i have £5 credit, but i cannot call 150 or send/receive any texts. it says 'service unavailable' when i try to buy a pack. i think my...

Resolved! New customer HELP

I’ve just transferred over from O2, received and entered my sim today. Got the confirmation text confirming my number transfer and welcoming me to my saver plan. Money has come out of my bank but my app and website are showing 0 data and 0 minutes. I...

Boost

I have a text that states I have 1.2gigs of boosts but on the app it states I only have 150mb. How do I get the two to allign

Resolved! Refund of PAYG when switching

How do I contact EE for a refund of my PAYG credit, now that I have switched provider? Thanks.

Resolved! No network in US

I have the same issue. I did not text Roaming before leaving and now I'm unable to add more money to receive texts as it's not connecting to a network in the US

Resolved! EE eSIM Not Working Abroad – Pay As You Go

Hi, I’m a Pay As You Go customer and have had ongoing issues with my EE eSIM abroad. For years, whenever I travelled, I would receive EE welcome texts but couldn’t reply to select a roaming bundle — the SMS would always fail, not just to EE directly ...

Resolved! My ee sim

Hi there I have an eye sim on pay as you go but I’m trying to get one that I can pay £25-00a month for unlimited data but it’s not finding me anything

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

Resolved! payg account hard-locked: £5 credit shows in app but 150/sms blocked

Resolved! New customer HELP

Boost

Resolved! Refund of PAYG when switching

Resolved! No network in US

Resolved! EE eSIM Not Working Abroad – Pay As You Go

Resolved! My ee sim

Pay as you go

Resolved! Re: How to top up my number?

Resolved! change plan

Wifi

Cancelling Sim

I want to charge my mobile balance

First time customer

Paying with the EE credit