Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Plan not renewing despite sufficient credit

My VIPTALK01 pack has failed to renew even though I have enough credit. When I text 150 for more info the reply tells me to top up. When I text BALANCE, it tells me I have £20. Text services and online help pages are no help!

Topped up can't see plan or manage it unavailable

Can see plan or manage it after top up tonight.

Resolved! sim

Hello,can I get a new pay as you go sim card and keep my old number

Resolved! Ee top up

I’ve been tried to sign in to my app for near a month now and it’s saying it’s down how long is it to fix it I can’t see how much min or data I got or less I text it

Resolved! Parental controls

Hi I have an EE sim I want unlock the parental controls but the info about going on the manage phone then plan and subscriptions and change parental lock does not exist on the app or the website when I look for it and my only other options to use a ...

Resolved! Disconnection notice

I've just got a text from 150 saying that as I haven't called/texted/topped up my phone I'd be disconnected in the next three months. I know I have sent texts but have now topped up just to be on the safe side. I assume this means that the "disconn...

Resolved! Activate PayG SIM

Good morning I wanted to set up my new phone and sim

Talk & text weekly plan didn’t renew

Hi, My 93 year old dad has been on a £1 weekly talk and text plan for years. Despite having credit it hasn’t renewed it today. Does anyone know how I can get it to renew? I tried all packs but his current plan isn’t there and I can no longer see all ...

Resolved! Parental cont

Resolved! EE app

EE app has.been unavailable to check balance and top up for over a month, when is this going to be fixed?