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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1995 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3135 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28904 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14793 Views
  • 0 replies
  • 6 Helpful

Resolved! Purchasing Roaming Whilst in Australia on a Pay As You Go sim

A little context...I recently arrived in Australia and I am here for the next year and intend on keeping my UK phone number as it is attached to many accounts etc.Before arriving in Australia, I had left the UK back in February and used my phones exi...

Resolved! Sim no longer working

I have not added any data or topped up my sim in 6 months. I received a message saying my sim will be disconnected in 3 months. I have decided to do an add on and it is not working.  I can't even call 150 as a result. Please help urgently.

Kay33331 by • Visitor
  • 354 Views
  • 2 replies
  • 5 Helpful

Help, Pay as You Go Switch Cannot Happen Abroad??

hi there I am having a real problem and I cannot get through to anyone about it. I switched at the beginning of September from a pay monthly with you to a pay as you go. I had the entire conversation via your chat service on my ee app. on September 7...

Top-up refund

Hello,I have been using ee sim card while I was in UK, but after I came back from my home country to UK after summer vacation, my sim card was deactivated. I didn't knew that it was deactivated, while they already took my money for this month which w...

Sowon123 by • Visitor
  • 287 Views
  • 1 replies
  • 1 Helpful

Resolved! pay as you go data

what are my options for getting data on pay as you go, i have seen a ee data sim for 30days 200mb for 1pound, i do not need much data ,is that my best option ,my phone can take two sims,  

martyn858 by • Investigator
  • 283 Views
  • 1 replies
  • 2 Helpful

Resolved! What Counts as Activity on an EE SIM?

I only use my EE SIM abroad for 2-step verification texts. It has never been used in the UK. It was deactivated, so I couldn’t receive any texts, but after a top-up it worked again.I want to know two thingsWhat counts as activity on an EE SIM? For in...

Arbiter1 by • Visitor
  • 380 Views
  • 2 replies
  • 3 Helpful

Resolved! 1117

Is this text real? I wasn't sure if 1117 was a legitimate ee number.Busy spell coming up? Social life off the charts? We've got you covered. Get 3 days of unlimited data, minutes and texts. All for only £3.You can renew this as many times as you like...

Contacting EE whilst abroad

Is there a live chat function to speak to EE, rather than having to call on 150?I’ve recently changed to a pay as go go contract because I am travelling for a year. I’ve read that live chat function isn’t an option for PAYG customers - is that right?...

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