Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Where’s my data?

Hi. Please help. I’ve returned to London from Australia and using a sim I used last time. I paid £30 pounds to get it going and then couldn’t use any of that in a quick stopover in Amsterdam so I got a £10 add-on and that worked fine but now that sev...

Data not working in germany

I bought an eu card in the uk and when registered it stated via text that I have 15gb to use in 30 days for UK and EU. I have turned roaming on and have not used all the data, nor has time passed but data is not working.

scummy move...

hey,before i could use my credit to quickly check emails and such now it seems like its been disabled and u are being forced to buy datapack/addon but i dont understand why i cant just use my credit since i dont need it for a full day im a college st...

Resolved! second pay as you go phone

I have two mobile numbers on my ee account both pay as you go but I can only find one number when I log on to my account? I'm not good with computers so can someone help me please. They are not smart phones.

Resolved! Two pay as you go numbers on one account

Hi, I’m a student here and need a work phone number but I am wondering if I could add another EE pay as you go number to my account and have them both paid simultaneously? Plus it saves having multiple email addresses and passwords. Can I have two nu...

Adding a device

Hi, can someone please give me a step by step guide on how to add another mobile number to my online account. I have twin daughters both on ee but only one on the app. I'm using the mobile app. Thank you

Subscription packs

Hi, I’ve topped up credit on my pay as you go sim but it won’t let me choose a subscription plan as it’s saying there’s an error on the page. Is there any other way to use my credit to get a subscription plan?

Resolved! How do I find out if a payg sim is still in service

PAYG SIM

Hi... I'm current in Thailand with a PAYG Sim which was activated in the UK. Is there anything I need to do to receive txt messages while on holiday or will I automatically receive messages sent to my number. Currently I have not received anything

Resolved! Top Up to old pack.

So I don't know how this all works. I just started using EE and my first renewal was about to happen. I did not know by not paying my top up my 25 GB would not roll over to the next month. I spent 15 on 30GB. I would like to keep on this plan, and ha...