Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up PAYG when not in UK and not got card set up online

Hi, I fly back from Miami to the UK via Paris this week and haven’t used my EE payg for a couple of months so will need to top up and buy a package. I don’t have a CC registered to my account so can’t do this online from America. Does anyone know if ...

PAYG credit has disappeared

Logged onto my account and all my PAYG credit - data and voice - has disappeared. Says I have 0 of 0 for both. I've not used the large allowance I had. Anyone else had this problem?

I cant buy data

I have credit on my account (mobile broadband dongle) but it won't let me go to the page to buy a data plan. I just get a screen saying 'forbidden, you don't have permission to access this resource'. I have tried the dongle on several devices and get...

Resolved! APP cost PAYG

How much would a JET 2 travel company APP cost PAYG.Using this in Europe

Switching monthly subscription

Can I switch from a £30 to £10 monthly subscription without loosing my rollover data over 500GB?

Expire date

My best regárd! I bought a 15gb yesterday and I am not usung it right now, is there a way that I can pospone expore date before the month is complete?

Resolved! Voucher issue

can you please help me how can i Top up my voucher

I am an EE user in Jersey. I have no data allowance after topping up my PAYG.

I have no data allowance on my recently topped up payg. I am in Jersey and have never had issues previously. The service is normally excellent.

Only 1GB

Hi team,I topped up £10 as usual and my usual pack should be 4GB data + around 6GB worth of free boost.however on the app it shows that I have only got 1GB? Could you please advise?I know there are these 1GB free data when you top up and would that b...

Can not buy a pack

Hello, I top up my si with 20 £.after i sent text to 150 ,,pack15" it reply my that this pack is from new range and....if i want this pack to reply YES.I did it and nothing happen