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Pay as you go to contract

Jadeb
Investigator
Investigator

‎02-12-2022 07:04 AM

I have a pay as you go account with EE, I’ve just bought a contract with EE with a new phone. Can I use the old Sim and keep the same number in my new iphone? Do I also need to cancel my pay as you go standing order asap? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎02-12-2022 07:40 AM

Hi @Jadeb 

You'll need to port your PAYG SIM number out to another carrier. Then port it back onto your new SIM contract to replace your current number. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎02-12-2022 09:06 AM

Hi @Jadeb,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to move your pay as you go number to your pay monthly plan if you get in touch.

Thanks

 

James_B
EE Community Manager
EE Community Manager

‎02-12-2022 09:09 AM

Hi @Northerner,

That's the case for pay monthly plans, but we have an internal process for pay as you go to pay monthly number transfers.

Hope this helps. 🙂

James