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Why have I been charged for the same add on twice

xrtim
Investigator
Investigator

‎05-12-2022 04:29 PM

I have roam further twice in my monthly bill yet it says I have only one add on?

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2022 04:36 PM

You can't buy the Roam Further Pass when you are on PAYG. It's only available on contracts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎05-12-2022 04:48 PM

Hi @xrtim,

Welcome back to the EE Community. 🙂

Are the two charges listed as covering different periods of time?

James

0 Helpful