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Does a renewing pack only work if you allow a reoccurring card payment?

Jojo72x
Investigator
Investigator

‎07-08-2022 04:47 AM

TRULY SICK and TIRED of EE making it IMPOSSIBLE to just RENEW my 30 day £5 pack.  AS I ALWAYS DO BEFORE ITS DUE!

For them to NOT RECOGNISE MY PAYMENT AND EXPECT ME TO PAY THEM.... MORE!!!  By saying I've not enough credit. WHEN I HAVE!  Makes me so FRUSTRATED AND 😠 😡 🤬 !

If this network can REMOTELY LAND PLANES and REMOTELY SHAVE A MAN ON A MOUNTAIN.....WHY CANT THEY RENEW A FIVE QUID PACK????

Is it because they want us all to allow AUTOMATIC CARD PAYMENTS 🤔?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎07-08-2022 08:17 AM - edited ‎07-08-2022 08:18 AM

@Jojo72x   You don’t need card payment at all just like you don’t need to shout every other word.  

Have you tried restarting the device then purchasing a pack ? 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2022 09:21 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Jojo72x
Investigator
Investigator
In response to Chris_B

‎05-12-2022 09:57 PM

Well if I was shouting last time I'm SCREAMING NOW!!!

EE HAVE DONE IT AGAIN! 👏 Well Done.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Jojo72x

‎05-12-2022 10:20 PM

I'm also screaming from you not answering our Qs for 4 months so we can at least try to help you!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful