My contract with EE expired in May 2025. At that time, I explicitly informed EE that I would not be renewing my account. I was assured that the account had been closed and advised that I could cancel my direct debits. Yet, without any form of communication, EE took the liberty of billing me in June 2025. No email, no phone call—nothing to indicate there was a so-called “final bill” of £27.77 or that any payment had been missed.
I only discovered this in August 2025 when I reviewed my credit report and saw that EE had reported a missed payment—again, without ever bothering to contact me. I reached out to EE immediately and paid the outstanding amount on the spot.
This conduct is disgraceful and reflects shockingly poor credit reporting practices. EE made zero effort to notify me, despite having my email and phone number on file. There’s no record of any letter being sent, and I seriously doubt one ever was. Instead, they chose to quietly damage my credit over £27.77 without giving me the basic courtesy of a heads-up. This is unacceptable and reeks of incompetence, if not deliberate negligence.
