Couldn't sign credit agreement for new phone

Nickybutch · ‎03-08-2026

Hi, I have just ordered for the new Samsung Galaxy Fold 8 Ultra. I agreed on all the paperwork needed but somehow I couldn't sign the Credit Agreement. It wouldn't let me do it. I couldn't even clear the "Customer Signature" bit within the box. Is this OK and be accepted. I have been a loyal customer of EE for over 20 years. Any ideas

Alex_H · ‎03-08-2026

Hi @Nickybutch,

Thanks for visiting the EE Community

If it allowed you to go through to the end and complete the order then it sounds like everything was done that was needed, did you get to the end ok and receive your order confirmation? If so sounds like the order has went through ok.

If there are any type of issues with an online order you should receive an e-mail just letting you know we need some additional information and to give us a call, so keep an eye out on your inbox. If you did want to pro-actively check on the order then please give us a call with your order number and our team can check on it for you.

Alex

View solution in original post

Alex_H · ‎03-08-2026

Hi @Nickybutch,

Thanks for visiting the EE Community

If it allowed you to go through to the end and complete the order then it sounds like everything was done that was needed, did you get to the end ok and receive your order confirmation? If so sounds like the order has went through ok.

If there are any type of issues with an online order you should receive an e-mail just letting you know we need some additional information and to give us a call, so keep an eye out on your inbox. If you did want to pro-actively check on the order then please give us a call with your order number and our team can check on it for you.

Alex