Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill download

Hello, I have left EE this Sept but i need to download my phone bill of past 5 years for work purposes. App is very useless as its keep saying something is wrong and so in the website version.

Third party charges when sim is blocked

I have been scouring this forum for help on some third party Google play charges after my phone was stolen. I’ve followed all the steps in the hope that Google refund me, let’s wait and see. What I can’t get my head around, is when my phone is stolen...

Does BT discount and double data apply in year 2 and subsequent years?

I use BT broadband and I had 3 BT mobile SIMS for the family. As BT Mobile said they were moving to EE, I moved the Sims to a 24 month EE contract, which has just expired.The deal gave me 10% off the EE sim and double data. The SIMs I got were £10/mo...

Extra charges on my bill

Can you take out my monthly credito from my bank account

Bill credit

There is no facility on the upgrade payment page to pay off my remaining contract using my EE account credit. The only option to settle my contract is to pay using my bank card or Google Pay but I want to use the credit on my account instead, which i...

Resolved! Changing payment date

Hi I’m with Bt and I was told that they have merged with ee. Bt have now put me with EE and I’ve noticed that my usual direct debit payment date has changed from the 14th. With EE the bill will be generated on 15th and come out on the 23rd-24th. I wa...

Resolved! Billed Twice

Hi, just checked I have been billed twice for my EE device and now EE want me to pay my phone bill too.. The app isnt working, the website barely, have requested a call back, and also I cant find a way to claim the free galaxy ear buds. Has anyone a...

Resolved! Upgrade cost different to advertisement

I’m due an upgrade and on the upgrade tab the deal of iphone 16 with unlimited data came up for £34.07 (was £54.07) i’ve added this deal to my basket and it is coming up at £60.07. The phone or the sim contract neither is £34.07. I’ve followed my bas...

Resolved! Can’t get through

Is anyone else having trouble getting hold of an actual advisor? I’ve been stuck in hold for 45 mins with awful Christmas music not one real person yet!