Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60476 Views
  • 69 replies
  • 14 Helpful

Resolved! Extra Charges of £5.99

I noticed my monthly bill has an "Extra charges - Charges for services outside of your plan" on it for £5.99, but no further information. I haven't used any other or extra services outside of the norm and my cap is set to £0. So what am I being charg...

Screenshot 2025-04-29 10.04.19.png

Re: my account

I paid Mt final payment on 13th April but today you took £16 again out of my account can you explain why you haven't cancelled my account 

Resolved! Left EE but billed full amount

Hi I left EE with my mobile number pac code and my chromebook number stac code completing transfer on Friday 26th. I received 2 final bill amounts for early cancellation of approx £11.00.I've just discovered I've been billed the full amount of almost...

SR63 by Contributor
  • 492 Views
  • 2 replies
  • 4 Helpful

Resolved! Changing account name but not banking details

HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...

gazmix_1973 by Established Contributor
  • 1419 Views
  • 15 replies
  • 5 Helpful

Awful customer service

Well after 4 months of trying to resolve and issue. I spent 5 hours in the space of a week on phone, my complaints was passed around pillar to post I received no viable outcome. I had my account accessed 20 times from counting the passed security tex...

MRLDE97 by Visitor
  • 477 Views
  • 1 replies
  • 1 Helpful

Resolved! Itemised billing

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Nannoo33 by Contributor
  • 621 Views
  • 5 replies
  • 10 Helpful