Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE - missold contract

Hello. I had a PAYG sim with EE that had Internet blocks etc so ventured into a store to ask if the blocks could be removed. I was told I had to move to monthly contract. So, with three members of staff, and me alone in the store I felt obliged to ag...

Resolved! Is the domain info.ee.co.uk genuine?

I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this natu...

Resolved! Contract Change

Hi there my bill went up and i am nearly paying £120 a month for tv and broadband, it shows on the EE website that you are subject to a extra increase each April which is always stated however now in the small print it says there will also be a 5% ch...

Resolved! EE flex plan

Hi I need some clarification. Today in store (Meadowhall) i upgraded my device to the iPhone 16 pro max, I paid £100 upgrade fee and traded my old device in. The full works plan was £83 a month for 3 years so I took this option. I signed something (I...

Resolved! SIM only

Can I add a pay monthly SIM to my account for my son

Resolved! App wont accept details

Hi, I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.Is the billing account number different? Also can't find landl...

Direct debit

Direct debit was taken last month but not this month.I have checked my bank and it says its set up.Had a text to say I need to pay.Why is this?

Resolved! checking my bill

can i get the detailed list of my calls ?

Resolved! Can I request a duplicate/copy of my newly phone contract?

Hi all, Is there a way to request a new copy of invoice for a phone bought in september 2021 from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty. In uk the phone is shown ...

not getting what is advertised

I bought EE unlimited sim plan , which provides Apple Watch unlimited data shown in advertisement . Now EE customer care says we can't provide you the watch connection as your credit history does not allow . Why would they provided me the sim in firs...