Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Want to know my account balance

I have accidentally ended my contract, can I reinstate it

Can somebody phone me otherwise im leaving

My account has been suspended as I didnt pay the full amount

I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

Change of ownership

My ex partner has started a change of ownership for my phone and I have been told to contact yourselves to finish the process

EE has wrongfully charged me £373

I was abroad and lost my sim. I contacted EE on call from abroad to request an E sim but they told me that I was on a pay as you go and could only get a physical sim which was not possible since I was abroad. I was told that I can convert to a contra...

Poor customer service

HiI bought a sim 4gee wifi , the signal is poor in our area and there is no internet. I call ee on the phone to cancel the contract the customer service told me that my contract is cancelled and I don’t need to oay any pence because I was in the co...

Resolved! Change direct debit

Resolved! My contract

Where can I find my contract expiration on the app