Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct Debit Date

Good Morning,I seen on my app that my Direct Debit bill for this month was higher than expected.I read why, and apparently it’s because I’m now paying my Direct Debit on the 4th of each month, and not the 1st as I’d originally set up.Perplexed, as I ...

Resolved! We can't load this information.

I used to use Pay as you go, but I recently switched to a 12-month contract. However when opening my EE app to view my final bill and make my first payment, it says "We can't load this information", and has been stuck on this message for 4-5 days now...

No signal. Want to leave but they are saying im locked in. How can they lock you

Resolved! Spend Cap Issue

My mobile plan includes unlimited data, calls, and texts for £29 per month. I’ve set a spend cap of £30. In January, I spent an additional £3.However, when I trying to send SMS, I received a message from EE saying that "I don’t have enough spend cap ...

Resolved! EE Ess Unl Max £38

Hi Peeps,Can anyone please tell me why I am charged £41 every month for EE Ess Unl Max £38?I have no add ons & have unlimited calls, texts & data, so I'm confused.Surely, if the plan is called EE Ess Unl Max £38, shouldn't I be charged £38? Thanks,Su...

Resolved! Bill higher after upgrade

So I have recently upgraded as my contract was coming to an in March. My new contract is around £74 a month. I've checked through the app and says my next bill will be higher than usual, which will be around £134. Does this sound correct? As I take i...

I have changed my SIM-only plan to a new, cheaper plan and I have no data left.

Contatcing customer dervice.

I need to speak tome someone at EE about going on a social Tariff. When i call customer service I'm choosing option 1 for the visual service but never receive the next for next steps , this is really fur starting.

Resolved! change direct debit

Hello, my bank account has been blocked and I would like to change the direct debit to another bank, how do I do it? thanks.

Contracts & Billing

Forum Posts