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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13683 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24404 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48577 Views
  • 55 replies
  • 13 Helpful

Upgrade Question

Hi, I want to upgrade online as I have a friend's and family discount. However the dreaded dead upgrade button is preventing me from doing this. I have raised a case with the technical support team last week. The issue is the upgrade button doesn't d...

£600 bill!!!

I have recently been on holiday to Turkey. When i landed i called EE, for advice on what was the best package for whilst i was away. I wasn't aware before the holiday that this country wasn't included in the normal holiday data packages. When i calle...

EE broadband not showing in account

Hi all,I have had EE full fibre broadband installed, the broadband service is working fine, however logging into EE account I can not see any of the billing/product information? Could anyone assist with this? 

Resolved! Viewing current bill

I'm unable to view my current usage for my current billing period? I've tried online website and on the app is there another way to try find this information?

Jenjen77 by • Visitor
  • 1759 Views
  • 6 replies
  • 3 Helpful

How do I disconnect EE 4G Home Hub service??

Dear EE HelpI am unable to find online how to disconnect my 4G Home Hub service?There is no email address to send query to; there is no live chat support?Please advise urgently.I do not want the next monthly auto debit to get charged.Please email me.

Nia1011 by • Visitor
  • 307 Views
  • 2 replies
  • 1 Helpful

In my opinion EE needs to do more work on their customer service.  So many people lead busy lifestyles which means they do not have the time to call you.  Why do EE not offer more via e-mail or chat?  Why do people have to call, it isn’t convenient f...

Resolved! Upgrade query

Hi, I am due an upgrade shortly and noticed that the phones and plans are priced individually now, on my current plan I have a 20% MRC discount as I have a second plan. My question is if I upgrade do I still get the 20% discount off the entire cost? ...

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