Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How to cancel using my sim card

Hello community. I left the UK for good last month and would like to end using my EE sim. I informed EE already and they said I needed to give them at least one month to cancel my sim. Up to now, there has been no confirmation that my bill for this m...

Re: Need to change spend cap

Yes

Resolved! Promise to pay

Hey I’m just curious if I can do a promise to pay?

Resolved! Roam abroad pass extracharges

Hi All,I have 3 numbers and the 22nd of July i have activated the Roam Abrad pass £25 for each number. the last bill comes out with £25 for the add on for each number, but also a further £17.74 for each number with the same explanation Roam abroad p...

Resolved! Contract ended

PDF bill - no payment slip

I have downloaded my PDF bill via the EE app. However it does not contain a payment slip / barcode so it can be scanned and I can pay it at a post office / pay point. They said they could send me a bill by post for an extortionate amount of £3 but su...

Resolved! Retaining discount after leaving EE

Hi, I was made redundant from EE back in Dec 2023 and when I left I was transferred over to a £20 SIM only deal.As I was an employee, I retained a 50% discount so am paying £10 as a monthly charge.I am thinking of upgrading my handset, but want to kn...

Upgrade Question

Hi, I want to upgrade online as I have a friend's and family discount. However the dreaded dead upgrade button is preventing me from doing this. I have raised a case with the technical support team last week. The issue is the upgrade button doesn't d...

£600 bill!!!

I have recently been on holiday to Turkey. When i landed i called EE, for advice on what was the best package for whilst i was away. I wasn't aware before the holiday that this country wasn't included in the normal holiday data packages. When i calle...

EE broadband not showing in account

Hi all,I have had EE full fibre broadband installed, the broadband service is working fine, however logging into EE account I can not see any of the billing/product information? Could anyone assist with this?