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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14996 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25292 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51464 Views
  • 55 replies
  • 13 Helpful

Resolved! SIM only

I’m changing to a SIM only contract, do I get a new SIM card or will it automatically change over? 

Leaving EE

I am also leaving EE because of these ridiculous wait times. Bills increase year upon year and yet the customer service is non existent! 

Billing Statement Issue

Hi Guys,Its now 2 months since  I have been able to view our business billing statements, when clicking the 'Billing & Payments' it looks like its taking me to the correct page then it just turns out to be a black EE screen.I have tried numerous diff...

I have the same problem today. I did a balance check and I have no additional charges on my account. I even tried increasing the spend cap by £10 and retried to send a text, but still get the spend cap error message. 

DeeLou1 by • Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Roaming / billing

Hi, I went on holiday at the end of July and turned on my roam abroad pass for the month as it work our cheaper than doing it daily. I hadn't realised it was still on nearly 3 months later. Can I be refunded for the two months I've not been using it?...

Resolved! Cancel

I’ve not used this account for some time and don’t really need it so I would like to cancel my account and number. I don’t seem to be able to log into the app  help please 

Jill011 by • Visitor
  • 405 Views
  • 1 replies
  • 2 Helpful
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