Please Help :(

[fumanchu1]

Husband and I are pensioners, in our late 70s. Trying to cancel  our  basic  monthly contracts  - calls only, we don't use data  we use the router for internet stuff. . I cannot get through to EE on the phone as the waiting time is always around an hour and my wee cheap dinosaur phone will die on me if I'm on it for an hour!   I cant find any way to email them, I can't cancel and they keep adding on the  monthly bills. Husband is 80 and waiting for a big heart op, and he's fussing like mad about these bills.

[Chris_B]

@fumanchu1  there is no email address that you can use. You have to speak with customer support to terminate your contract, if you’re still in your contract term, you’ll be required to pay off the remaining term of that contract. 

[Lesley_W]

Hi @fumanchu1 

Welcome to our community.

Apologies for the wait to get through, did you manage to get sorted?

Lesley

[Schockwave · Accepted solution]

@fumanchu1 , when ringing customer service, press option 2, that should get you through to one of the guides, but if the lines are very busy, try again later, you should however get through pretty quickly.

[fumanchu1]

Yes Lesley thank you! I did get through earlier to a lovely girl who sorted it all out. All cancelled now with nothing outstanding to pay. Thank you for answering xx

[fumanchu1]

Got it sorted out tonight, many thanks !

[fumanchu1]

Got through tonight, all sorted with no outstanding payments due> TY!

[Debbie_G]

It's great to hear you've been able to speak with our team and get this sorted out @fumanchu1.

Thanks for coming back and letting us know 🙂

Debbie