Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade credit check

Do EE now do a credit check when upgrading as have changed how contracts work? So now you need a loan for the phone and a separate airtime contract? Been with EE for years.

Upgrade upfront cost to expensive

Ive been a EE customer for over 10 years, and worked for EE before it came EE back when it was orange and went thought all the change over with T-Mobile for 13 years, my phone bill is about £200 a month, thats including 3 phone lines and a tablet, im...

Resolved! Changing payment date

Upgrade my phone

I looked a couple weeks ago at upgrading my Samsung 24 phone and it was saying I could.I have recently purchased a add on line for a laptop But now telling me I can no longer upgrade my phone contractWhy is this?Many thanks

Billing

Apple Watch ran out jan 2025. Still being charged 6 months down the line after cancelling twice over the phone, yous are a complete joke and have ruined my credit file

Flex Pay Bills/Invoices

Been with Customer Service for an hour trying to get a bill or invoice for the device part of my account, and they don't seem to know where to find them either. It's mad that I've spent over £1k with EE and there's no information on the monthly billi...

Closing my account

Hello I here got rouble with my bill, an now Lowell contact me

I'm Being Charged for Wifi I have cancelled

Please help! I've realised Im STILL being charged monthly for a wifi contract I cancelled over a year ago!Cant contact anyone to get money back and make sure its cancelled?Thanks

Can't pay by mobile

I recently switched from Pixel to iPhone and have noticed I don't have the option to pay by mobile number when I want to buy an app. It is set up as a payment method in my settings and I have removed it from my Google Pay options.I just want to buy a...

Left without contract by EE Guide Calling team

I am a little frustrated by the current situation ---I was told my contract was no longer available - was Sim only 20Gb 24M contract, started £8, now £9.17. I would be put on a £13 contractThis was too much so got PAC code and signed up with SPUSU fo...