Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Annual Price Rise Increase different to advertised amount.

I’ve just upgraded to an iPhone 16 Plus, the product page clearly says ‘’Monthly price increases £1.50 for airtime plans on 31 March each year.’’However when I received my order confirmation email it states -‘’The monthly price shown will increase ea...

Resolved! Ee not accepting in app purchasing

I’ve been trying to get my subscriptions to be paid by my phone bill but it is no longer working. When clicking the ee benefits and even adding my number it says I don’t have it within my contact. Someone help?

Resolved! How do I change my surname

How do I change my surname on my ee account

Contacting customer service

KATIE 1ST I USE CAPITAL LETTERS DUE TO MY SIGHT ISSUES VISUALLY SIGHTES. EE ARE AWARE OF HTIS. WIL UR ADVICE WORK IF U DAIL A STANDARD UK LANDLINE BUT WIHTOUT UR KNOWLEDGE HTE CALL IS TRANSFERED TO A PREMIUM NUMBER

Resolved! gaming bundle

I'm due an upgrade from O2 as my contract is about to end. I've been looking at EE. mainly because you can add gaming bundles to your package. now, I can't seem to find the awnser and wondering if someone may be able to help me as I don't want to st...

Resolved! Paid monthly bill, however I cannot call, I cannot text, and I cannot get data

I have paid my bill yesterday for my new contract which i changed. My EE account says I have 85.4Gb left, however my phone cannot access any data networks. I cant call, text, or access any data. I am unable to call EE in any capacity, i have even tri...

Resolved! Pay full bill

I want to pay my full contract without upgrading I don’t like ee anymore how do I do this

limit of minutes per phone conversation

What is the limit in minutes of a contract phone conversation

Dreadful customer service

Shocking lack of response from EE. Mis-sold contract, promised callback (more than once) that never comes, meanwhile still being overcharged. This is actually theft. Contact would be appreciated from someone who is actually prepared to help.

Unable to Upgrade a number that is eligible for an upgrade via APP AND Website.

I have one account with three numbers - my sons (the first one on EE), my daughters (the second one on EE), mine (the third one on EE). My daughters is eligible for an upgrade and she is in dire need of a new handset. The App and the Website both ind...