Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Pre-Purchase Question: Insurance Phones

Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...

Resolved! Unable to view bill in online account

Hi I am unable to view my bills online. When I log into the account and click 'Manage' and 'Bills and Payments' it doesn't do anything. I need to view and print the bill for VAT purposes. I have tried various browsers, on mobile and PC. So far nothin...

Resolved! Cancel Phone Plan

I want to cancel my EE mobile phone contract

Resolved! Need copies of statements

Hi can I have my last 3 months of statements

Resolved! Unjustified Price Increase During Fixed Contract – Request for Refund and Price

Hi,I signed a 24-month contract at an EE store, clearly agreeing to a fixed monthly price of £10. One of the main reasons I chose this long-term contract was the promise of price stability.However, it has been less than a year, and my monthly charge ...

Payment plan?

HiI am on payment plan, does the contract get extended for the duration of payment plan?

Resolved! i need to get copies of all my old invoices as far back as 2020,

Is there any way to get on live chat or send an email

How do i

Account number: GB*******

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill. [Mod edit: removed personal details]

Additional SIM card looks to be replacing existing number?

I currently have two SIM only plans on my account for my wife and I. A few days ago I purchased a new SIM plan for our daughters first phone, taking it up to three plans on the account. When I log on to the app it looks as though this new SIM is repl...