Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14559 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25041 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50353 Views
  • 55 replies
  • 13 Helpful

Advice on process to upgrade a sim only contract please

I currently have a sim only business deal for a sim that is installed in a mobile router mounted inside a parabolic antenna fixed high above the roof of the building. This provides an Internet connection  via WiFi inside a building in a remote locati...

airwave by Contributor
  • 578 Views
  • 7 replies
  • 3 Helpful

Terrible Phone Plan

Made a contract with EE using their unlimited data, texts, and calls for £14 for the first three months deal, then £28 for the rest of the two year contract. (To begin with, this was not well advertised). Everything was fine in terms of connection bu...

MASPEY by Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful

Resolved! password

How do I set up a password online to allow parents to speak to EE on my behalf

lewjack1 by Visitor
  • 621 Views
  • 3 replies
  • 2 Helpful

Resolved! Lost concract

I lost my contract, I have a business account. I cannot put my phone number on my Ipad as I can only use it for internet. I pay my monthly bill, but the EE people can't find me by my address, name and birth, so I should stop paying the bill because I...

Cant see my bill

Morning all ... joined EE in July and despite logging on a few times to check my billing information all I get is:...anyone else had this issue?The text suggests it's an EE issue but if it is, it hasn't been resolved yet. And its now October! Thanks ...

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Bill not clear - Possible Overcharge?

Hi, Been a customer for a while and found that just sticking with my tariff and not upgrading over the years offered best value.Have just checked account and notice that I'm being billing £42 for a plan called '£35' . there is also a note for a £5.00...

access business bills

i can access my bills for my personal phone account, but when i sign into my business account to print off my monthly invoices all i get is a blank screen. how do you resolve this 

Resolved! Paying a old debt

I went to get a new from phone from EE I am on Vodafone I couldn't get one because I have a old bill from 2020 still on my EE account. I didn't know I had one never had a letter or anything. Want to pay it off getting no where fast with EE how to do ...

Mark7699 by Explorer
  • 484 Views
  • 5 replies
  • 8 Helpful

Overcharge

I’ll minimise this down to just the basic overcharged on my last bill promised a refund on this bill , no suprise no refund and managers that refuse to come to the phone or ring you back , shocking service