Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How to find contract end date

How do l find my contract end date

Overcharge

I’ll minimise this down to just the basic overcharged on my last bill promised a refund on this bill , no suprise no refund and managers that refuse to come to the phone or ring you back , shocking service

Resolved! Why have i had two direct debit payments taken out one under EE Limited and one

Resolved! Final Bill Refund

My contract was recently cancelled because I moved out of the UK and I received my final bill today of -£10.53. I believe this is a credit and will be refunded to me however I never had a direct debit set up, so how will I get it?

Spend cap balance

I've had a contract with EE for a number of years. When my original phone was paid for I chose not to upgrade my phone.I accepted an offer from EE which was more than adequate for my needs. That was at least 3 years ago, and in that time I didn't hav...

I just received a text

Hi community, I just received a text which I think could be a scam but it looks to be from the number 150. It reads: "Hi. This is a message from EE. We want you to know we are here for you during these uncertain times. Your account is currently in ...

Failing credit check

Hi,I was informed I failed the credit check but my credit score is in 800s+ and when I ask why I failed they said oh we can't say it's under data protection act. So I was wondering how can you fail a credit check if my score 800+ and I pay all my bil...

Resolved! Perks discount code not workinf

I've tried so many times to apply the discount code that I generated today on EE perks. I have generated 2 different codes and neither are working. I have tried on the app itself, the website, incognito mode, and none are working. I have also tried c...

Resolved! EE Flex Plan

Hi, so I am in the middle of my Flex plan - I’m struggling to find an answer to this question. Am I allowed to change the plan to something more suitable? By this I mean continue both plan and device as normal but just changing to a better plan that ...

Waiting for refund on my last bill

I have the same. Logged with EE over two weeks ago, 6 phone calls later and I am still waiting for refund on my last bill and also have a further £339 overcharge on this months bill which I am trying to dispute.