Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE sim only - can I keep using this after plan ended?

Hi,I have a SIM only plan and the 2 year plan expired a while ago. I'm paying the same amount and continue using my current phone but may consider buying a new one in the future.Is there any need for me to change my existing SIM only plan even after...

Upfront

Why when I am looking to upgrade there is silly upfront costs? Like the Pixel Fold it's asking for £650.00

Pay my bill

EE ever respond to complaints…

Ok, migrated across from BT. over 2 months ago, negotiated a price. A couple of weeks pass, transpires they’ve ordered my new broadband contract to my old address from over 17 years. I have to reorder and get told I won’t have to negotiate the price...

Credit

EE is giving me credit for a deal that was offered and not fulfilled. Said it would go into the account how long does this take?

Unable to download invoice

Hi there, For a while now I have been unable to access the invoices for my phone. This is a company phone and I am expect to download the invoices monthly. Is it possible to fix this? Is there an option to get EE to send paper invoices instead?

Cancel contract

I had my phone and sim card stolen a few months ago. I bought a new phone with a different provider as EE are terrible. My contract is ending next month, how do i cancel if i dont know my phone number/havent got my sim?

Cancel everything

Need advice @ee So I went i. To store earlier in the week and was advised if I switch broadband there is the £20 off a mobile phone contract, which we were looking at for my daughter. I was aso told that there was 20% off the watch with it due to poi...