Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70637 Views
  • 72 replies
  • 15 Helpful

Resolved! Re: Unrecognised third party charges apple.com/bill

I have noticed this on my bank account yesterday I have had 9.99 pending I did not pay for anything nor receipt nothing I have gone further back and they have been taken payments baring from 2.49, 4.99, 9.99 and even 19.99 I think this is disgusting ...

Beckii96 by • Visitor
  • 722 Views
  • 1 replies
  • 1 Helpful

3rd number unable to upgrade with no explanation

EE truly excelled themselves last week and whilst I wait for an answer to my complaint, I thought I'd ask on here if this is usual...Myself and 2 kids all have contract phones, one of them has reached end of contract and I have tried to upgrade onlin...

Juamei by • Contributor
  • 1025 Views
  • 9 replies
  • 0 Helpful

Cancel my contract for my Lenovo tablet

Hi how do I cancel my contract that I have with my Lenovo tablet. I have had the device for a little over 2 years. If there is a way to cancel my contract without phoning re that would be great as I am not very good talking to new people over the pho...

Resolved! Disconnected

Hi I'm on a.oayment.plan.with EE i.made.the.paymsnt that I would.normaly make.connie.who i.spoke.to.at ee said.what she can.do.is take.my.payment now.reconect.me and.on the 23of.seotember which is a few.days away if I pay half they will cover the.oth...

Oggy007 by • Investigator
  • 437 Views
  • 1 replies
  • 1 Helpful

Resolved! Restrictions

I have been struggling financially at the moment and have fallen behind on my bill payments. I was told that if I paid off a certain amount the restrictions on my account would be lifted automatically within a few hours. But now that I have paid off ...

Resolved! Upgrading during SIM only Contract Term

I currently have an IPhone 14 and I’m out of contract this month. I’m  undecided on if I  want to upgrade to a new iPhone. If I get a 24 month sim only all rounder for iPhone, can I add that to a new iPhone in the future  if I decide to upgrade devic...

Resolved! Payment

Can pay my outstanding balance on weds 17/09 please 

Sc108 by • Visitor
  • 381 Views
  • 1 replies
  • 1 Helpful