After 28 years... Starting with Orange (offices in Bristol)... I have been forced to switch supplier.
My contract had changed many times over the years....but I paid between £7 - £12ish which included roaming and unlimited calls... I only managed around 2gig data....so a very light, easy to look after customer! Then, it all stopped! No roaming, no data or calls without a hefty £2.59 a day charge (whilst abroad)....is this the way to treat a customer who joined before the millennium?!
Many phone calls to Customer Service, speaking with many employees, often taking far too long, I was always polite, friendly and kept my sense of humour throughout... But the best & only option I was offered on my last call was £42! (Simm only, no handset included btw)! I asked if this seemed reasonable compared to what I had been paying, the young lady replied "No, not really, but this is the only option".
It was only when I sent through for the PAC code that a lovely lady called within seconds of receiving my code asking if I was thinking of leaving! She offered a very similar deal as I'd been on for years...and I said (quote) If only I'd spoken to you the first (or second) time I'd called EE to negotiate a new deal, I wouldn't have been requesting a PAC code! She was friendly, polite and had the same great sense of humour I'd been using throughout so, EE, (as I asked her to feed back to the management of EE) please let people like her, speak to me when I contact you, as after over 27 years... I wouldn't have been forced to leave EE. Best mobile network for over how many years now, as advertised?! I don't think so, loyalty counts for absolutely....nothing. Good bye EE, I hope your Customer Services get better soon & do use the recorded messages for training purposes! 😉
