Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Restrictions

I have been struggling financially at the moment and have fallen behind on my bill payments. I was told that if I paid off a certain amount the restrictions on my account would be lifted automatically within a few hours. But now that I have paid off ...

Resolved! Upgrading during SIM only Contract Term

I currently have an IPhone 14 and I’m out of contract this month. I’m undecided on if I want to upgrade to a new iPhone. If I get a 24 month sim only all rounder for iPhone, can I add that to a new iPhone in the future if I decide to upgrade devic...

Resolved! Payment

Can pay my outstanding balance on weds 17/09 please

Missed payment marker for a closed account – has anyone had this resolved?

Hi everyone,I’m hoping to get some advice or hear if anyone else has had a similar experience. My EE mobile account (closed before June 2025) is showing missed payments for June through to August on my credit file, even though the account was fully s...

Resolved! Re: Contact a human

Can I pay on Tuesday please

Resolved! bill

Good day,is it possible to send me all my bill invoices for July, August and September 2024.Thank you

New contract phone, was charged upfront fee but ee is saying diff

Hi i tried to order a Samsung s25 went through all the steps it took the £30 from account but said it didn't and it didn't move on from that stage of the order, no emails or nothing since what do I do now? As I don't think order has went through but...

Resolved! Payment Flex plan

I am having a similar problem with EE, for the last few months they have stopped taking the flex pay direct debit even though there is an active direct debit with my bank and money in the account. I have had to call EE every month to make payment ov...

Resolved! Taking out 2 contracts for me and my partner

Hi, I am looking at pre ordering the 17 pro max both for me and my partner how do I do this please as it only lets me add one to basket, Any help would be appreciated, Thankyou!

Resolved! Upgrade

I can’t see when I’m due an upgrade. Could you advise please