Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Viewing my statement

How do I view my statement to know what I'll be charged before the actual date it's deducted?

How I got my monthly cost down by £89

So I have been paying £68 per month after the end of my contract. In effect for SIM only. I note that EE are quite happy to let this run even though this amount previously covered the cost of my handset. They even sent me a text to say that it would ...

Change my pay monthly to pay as you go

Is there a may to change my monthly contract that has ended too PAYG?I have moved to ireland and need an irish nubmer but also need to keep my english number too

Resolved! Cancellation

How much notice and how do I cancel my contract when the contract comes to an end? TIA

Resolved! Phone Contract ends today

My phone contract ends today 8th NovI've decided to stay with EE but go with PAYG for £15 a month, loads cheaper package for what I need! But I would like to still use my old number, is that possible? And when do they actually cut you off? Cos I've g...

Moving Abroad

Hi,I have moved abroad to Republic of Ireland this week, but I have a phone &SIM plan since Sept 2022, it should end by September 2024. I dont want to keep the mobile as for anyone who calls me etc will be charged for a UK number so i have had to get...

Resolved! Cannot find text and call history details in my account.

Just moved across from Plusnet who would provide call and text history when you logged into your account. Tried this with my EE account and nothing appears other than a request to ring 150 at the end of the month to gain the info I require on what n...

Resolved! Payment

How do I change my billing details to a different bank account

Resolved! Number

Change number now

Phone traded in but EE saying it’s been unsuccessful

I traded my iPhone 13 Pro Max in when I got the new iPhone 15 to knock £14 off my new contract. I have proof of delivery from Royal Mail and I received a text from EE saying that they had received it. I have had my bill through today but the trade in...