Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! adding my wife to my contract

how can i add my wifes existing phone contract to my account.my wife has an ee contract but is missing out on our EE one customer perks she wants to add her contract onto mineis this possible?

Resolved! Bioled twice

I an have xbox sub included in my contract. Since activating I have also been billed £14.99 a month. So essentialy in paying twice.Iv spoken to an ee representative who was pretty unhelpful and rude who told me I have to speak with Microsoft despite ...

Inclusive extras

I’ve just had a text message to say you’ve changed my inclusive extra, even tho I didnt ask for this, and noone asked me I took this contract specifically for the worldwide roaming and if this has now been removed, this isn’t the contract I’ve signed...

Resolved! Upgrading

My contract ends in Sept 2025 and the app saying I can now upgrade without any fee's So I go into my local EE store to ask about an upgrade and they wanted £320 upfront and me to trade in my phone to be able to upgrade I was also informed I was on a...

Resolved! What is flexi plan

We have two phones and two add ons and we have two separate bills and it seems we are been charged more than what we should I just don’t understand it

Resolved! Help

I want to pay bill but ee app & website not working Today is due date

Contract

Hi , we have contacted EE as they say we signed up to a 36 month contract, they are saying they only keep phone transcripts for 12 months ? so can't prove we have a 36 month contract ? is that correct ? they can send us a copy of the contract but th...

Resolved! Data usage

Hi, all the lines on my account have received the below message. Each line is showing that the full amount data usage has been used which isn’t the case and all lines will reset on the 24th may.Hi from EE. Heads up - we've noticed your phone usage is...

Resolved! Still getting contact and bill queries for ended contact

I'm still getting contact from EE regarding a contact I ended many months ago. I've cancelled the DD and still getting letters saying I must reinstate it. Trying to find an email contact as phoning is not easy with work commitments. Obviously my a...

Mis-sold Flex Pay upgrade in store

Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...