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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60443 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade anytime with a broken screen and insurance

Good afternoon,I have a samsung z fold 6 at the moment on an upgrade anytime plan with insurance.I dint like this phone and my next free upgrade is july but ive cracked the screen on this phone,i know i can send it to be repaired under insurance but ...

Resolved! Mobile bill

So my EE is saying my bill is paid and when I check the website it says I have £0 to pay this month but nowhere on my online banking can I see the transaction, can anyone help or has anyone had this happen, do I still need to pay or has something hap...

Raine833 by • Explorer
  • 392 Views
  • 1 replies
  • 1 Helpful

Resolved! Messaged 150 asking for itemised billing

Messaged 150 asking for itemised billing and received a standard response, NOT, repeat NOT, answering my request directly. Any more sensible suggestions - such as how to speak to a human being?

jimdar by • Contributor
  • 490 Views
  • 2 replies
  • 4 Helpful

Resolved! Payment not processed but £ taken?

Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

Sgabr11 by • Explorer
  • 1732 Views
  • 5 replies
  • 2 Helpful

Resolved! Online chat

Hi all I am trying to contact ee thought there online chat. I can’t contact them through the phone .any ideas ?thanks 

Swann69 by • Investigator
  • 455 Views
  • 1 replies
  • 2 Helpful
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