Hello @Louiseeaster ,
Welcome to the community,
Why can you not speak to anyone at EE? You have to ring customer service and press option 2 to speak to one of the guides to cancel your contract for the watch, there is no other way to do it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
