Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15438 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25622 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52491 Views
  • 55 replies
  • 13 Helpful

08456

I recently contacted EE regarding blocking 08456 nos. However it seems they are still getting through. Best I contact EE again to check I certainly don’t want to keep paying for calls im not making 

Alan241 by Contributor
  • 399 Views
  • 4 replies
  • 0 Helpful

incorrect information

HiWhen I first phoned EE about their sim coverage and would it be better than my existing which was Talk Home Mobile which uses EE network, I  was told EE would be better. I said I wanted a basic SIM to test this. I was assured that if the signal was...

AlistairL by Investigator
  • 551 Views
  • 3 replies
  • 1 Helpful

Recover an old phone

Hi I changed my number on monthly sim just over 90 days ago. However I need to recover that number either on another plan or sim as many sign ins on apps  used that old number for verifications and I can’t gain access to them now .I did call ee and  ...

Resolved! End my account

Hello, I’m texting from Brazil, I’m trying hard to end my account with you without any success. We had to coming back to our country and I couldn’t and the contract before. I need your help.Thank you 

Cecyra by Visitor
  • 397 Views
  • 2 replies
  • 3 Helpful

Billing

I want to ask why I pay so much for my friend, the companies are not that expensive, I'm thinking about leaving me, the name in the community is stefani19, I don't know why you are showing these comments yourself  I want to ask why I pay so much for...

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stefany19 by Valued Contributor
  • 422 Views
  • 3 replies
  • 0 Helpful

Worthless insurance rip off

My son dropped his iphone 11 on monday and smashed his screen. No other damage to the phone. Called ee this morning to claim on insurance to be told they cant repair the phone (without even seeing it) and it will need replacing. The repair excess wou...

Bill ani peyment

purpose, I would like to request a copy of my credit agreement, I pay quite a lot, only Smart hub plus, I would like to request a mobile phone or a SIM card, but I can't cancel it myself

stefany19 by Valued Contributor
  • 476 Views
  • 3 replies
  • 2 Helpful