Sony charges on Bill that I didn't make

gnomeo · ‎29-12-2025

Hi

My daughter has 4 bills on her phone account, each for £39.99 that EE say were paid to Sony. However my daughter did not make these payments and EE advised me to talk to Sony. However Sony won't talk to us unless we have an account, which we don't, and I can't dispute this with them. I am now in a Catch 22 and will not be paying for the Sony payments as they are fraudulent. I have seen posts on this that say to contact Boku, but they say we don't have an account with them either. I'm at the end of my tether. Please can someone advise.

Northerner · ‎29-12-2025

Hi @gnomeo

Someone has purchased a subscription or maybe online content for PS5.

Change your charge to bill settings as well https://ee.co.uk/help/billing-payments/charge-payments-to-ee-bill/charging-purchases-to-your-ee-bill

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎29-12-2025

Hi @gnomeo

Someone has purchased a subscription or maybe online content for PS5.

Change your charge to bill settings as well https://ee.co.uk/help/billing-payments/charge-payments-to-ee-bill/charging-purchases-to-your-ee-bill

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.