Morning all, long time listener, first time poster
So bit of confusion with my payment that has come out of my account for my most recent bill.
I am out of my fixed term contract so essentially 'out of contract' and was aware I would receive a price increase from '1st March' the pounds and pennies etc.
My billing cycle is at the 10th of the month and so I think (unable to actually view my bill for some reason) that this extra charge was added to my bill which was for the cycle on the 10th, which then physically came out on the 17th.
The confusion is;
1. That the EE website says that this amount will not come out until after the bill on the 31st (although this doesn't seem to make sense as the price rise is on the 1st March)
Once your minimum term has ended, the increase to your monthly price plan will take place on 1 March. You will be able to see your new charges starting from your bill on from 31 March.
2. That the bill was actually more that the price increase expected (it should have been just £4 but was instead about £5, is this owing to my cycle being on the 10th and I have also had to pay the missing 10 days retrospectively? I havent in previous years when I have had a price increase (and was also out of contract then), the increase has only been effective from my payment cycle onwards, although I realise things have slightly changed from this year.
I'm not so much worried about the cost of the pay increase more that if there are other unaccounted for costs on my account I'll need to call in and spend half an hour on the phone to customer service to see what these are for, as I have done nothing to create the extra costs so am concerned of some concerning activity.
TIA
