Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61259 Views
  • 69 replies
  • 14 Helpful

Resolved! VAT receipt needed for iPhone purchased in store

I’m a Limited Company and went through the business sales specialist to then buy a phone in store but they say they cannot print a VAT receipt and I need one for my Accountant VAT return. How can this get resolved?

JWQ by Explorer
  • 632 Views
  • 3 replies
  • 1 Helpful

Resolved! EE app

EE app is down everytime I go to pay my internet bill I can never pay it two weeks late and still can’t pay it thinking of changing providers as taking **bleep** and getting fined for not paying on time 

Resolved! New Contract

Good Evening,I have recently got a new contract (IPHONE 14 PRO MAX) I was told that I could trade in my old phone which I will be sending off on Wednesday 16th July. My bill does not show the cost I agreed with trading the old phone in. Does this get...

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

austenliam by Established Contributor
  • 2627 Views
  • 13 replies
  • 1 Helpful