Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Unable to change my direct debit dates

Hello Folks, I've only just joined the EE and activated my sim card with unlimited broadband. Everything is fine but thr gentleman that processed my rider took my bank details and set up my direct debit but I'd wish to change the day the direct debit...

Resolved! Hi, why did I get a higher bill than I should have?

Lack of communication or confirmation

Why have EE dumped all customer service skills ? And why am I being palmed off with no reasoning for why my plan has not yet started, it seems as if the company have told their staff not to help anyone but just ensure you take the money.

Plusnet to EE

I was quite happily ticking along on Plusnet mobile and have been moved onto EE - not a problem you think??They have switched everything apart from the payment method.I assumed this would also be done, but no - today I've received an overdue balance ...

Perk code within 30 days

Hello, I recently upgraded my phone within the last 30 days and have now tried to add a perk code by calling ee. However they have just confirmed it has to be at the point of sale, despite their FAQs still stating it can be done within 30 days of sal...

Resolved! Changing bill date extra charrge

Any one able to help me please, I changed they date I wanted to pay my bill and that said month my bill came out at £10.45 which is fine I expect to pay the extra days but this month I’ve now paid £79

Resolved! Bill

Where can I see my Bill

adress emeil

Good morning!I need an email address for EE

Refund

Hi,I bought iphone 15 pro max on monthly basis@91 pound per month in October 2023 and on change of my mind i returned it within 14 days but Astonish and unhappy to hear from EE representative that 30 pounds (Upfront) will be refunded instead of 121 ...

Resolved! Samsung watch

When your Samsung phone is due for upgrade, does that mean you can get a watch upgrade too? Thanks