Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE payments query

Hi all!, Just a query to ask about payments with EE, i have just migrated from BT, where my payment was set to Direct Debit ( as is now with EE), but what i used to do was use my BT payment card in a post office (or go online on the BT website), an...

Resolved! Payment dates

I upgraded two phones at the weekend and have a third thats been running for a few months where one payment comes out for the sim and a second comes out for the phone I'm unable to view where the payment dates can be changed for the phone , and i'm u...

Resolved! Where can I find the contract length/end on extra items

Where can I find the contract length/end on items such as the Xbox and ipad I purchased via EE?

Resolved! Bill paid but still restricted

I have paid my bill for broadband, it was paid late and my services were restricted. But now it has been paid how long will it take for my services to work again.

Resolved! Bills

I keep trying to pay my late bill, but ee keeps refunding the payment.

Paying off

payment Card expiry

My payment card expired in june tho the debit worked for 2 more months.I checked the cards EE registered and tried to remove them - impossible.I tried to register a new card and pay with a new card but get this messageThis content is blocked. Contact...

EE. Promised me Roaming would be added but they never added it then expect me t

I will Not pay for Roaming charges when you promised to add them when I renewed my contract ! Go ahead and switch off my service cause you’ll be doing me a favor ! I no longer want to be a customer of EE.

I can not access my account

Dear EE team,I am looking for help regarding my contract bill. I have had one contract one year and I can not have access to pay the bill also I do not leave in the UK since 2 years. Now I want to make sure the payment will be paid and I want my numb...

Resolved! Terminating my contract and plan at the end of my 2 year contract

I don’t want a new handset and just want to get a sim only deal with the basics. Anyone else have this?