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Re: Refund

mmbe1992
Visitor

‎18-12-2025 09:35 AM

Ive recently had a text and letter from ee stating i have a refund but they havent refunded instead i was charged for not retuning the hub when i have and the refund they kept the refund and used it to pay the charges which shouldnt havs been there im fumed 

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1 REPLY 1
Rach_H
EE Community Support Team

‎18-12-2025 12:20 PM

Hi @mmbe1992,

Welcome to the Community!

We know how important it is for you to know what is happening with your bills, so I'm sorry to hear about what has happened here.

I'd recommend reaching out to our team, and they will be able to look into what has happened with your returned hub, and get your refund sorted out.

Rach

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